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City of Garland, TX TEMP - Customer Aide/Box Office Attendant in Garland, Texas

Responsible for assisting with customer service for all activities, events and services including box office sales scheduled at the PRCAD facilities.

Target Hiring Range: $12.00/hr - $14.70/hr

  • Assist the public by answering phones as required to give information regarding programs, schedules and other related information.

  • Assist in control of equipment and supplies.

  • Provide customer services to patrons in the center and on the phone.

  • Register participants in the computer system.

  • Enforce and maintain City and Departmental policies as needed.

  • Interpret and relate departmental rules and policies.

  • Assist the public in the sale of tickets for events in Arts Center facilities.

  • Process ticket sales and balance daily ticket receipts for multiple groups. Handle monetary transactions, exchanges and refunds.

  • Oversee the processing of credit card machines on a daily basis.

  • Answering multiple phone lines and directing patrons for assistance.

 High School Diploma or General Equivalency Diploma (GED)

 1 year experience in general customer service and/or basic computer skills

 Type at least 40 words per minute

Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Education/ Experience:

  • 1-3 years experience in customer service industry

Knowledge, Skills & Abilities:

  • General knowledge of various recreational activities and the ability to communicate

  • Skill to operate equipment and perform physical work as required

  • Skill to operate office equipment, computers, telephones, and photocopiers

  • Skill in utilizing tools required for technical work

  • Ability to understand and follow instructions

  • Ability to work without continuous supervision

 None required

The incumbent works in a typical office environment; relatively free from unpleasant environmental conditions or hazards. Shift requires weekend work and a varying schedule.

Communication

Customer Service

Interpersonal Skills

Managing Conflict

Problem Solving/Analysis

Quality

Teamwork

ID: 2022-7514

Department Name: PRCAD - Granville Arts Center

Target Hiring Range: Depending on qualifications

External Company Name: City of Garland, TX

External Company URL: http://www.garlandtx.gov

Street: 300 N. Fifth Street

Minimum Education & Work Experience:  High School Diploma or General Equivalency Diploma (GED)  1 year experience in general customer service and/or basic computer skills  Type at least 40 words per minute Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Competencies: Communication Customer Service Interpersonal Skills Managing Conflict Problem Solving/Analysis Quality Teamwork

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