Job Information
University of Florida Student Account Specialist I in Gainesville, Florida
Student Account Specialist I
Apply now (https://secure.dc4.pageuppeople.com/apply/674/gateway/default.aspx?c=apply&lJobID=531104&lJobSourceTypeID=796&sLanguage=en-us) Job no: 531104
Work type: Staff Full-Time
Location: Main Campus (Gainesville, FL)
Categories: Business/Accounting/Finance, Veteran's Preference Eligible
Department: 64801000 - FA-UNIVERSITY BURSAR-ADMIN
Classification Title:
Student Account Specialist I
Job Description:
This position within the University Bursar is located in the CFO Division. The primary focus of this position is to assist with collection efforts for students who have become delinquent on loans administered by the University. Counsels borrowers about potential deferment, cancellation, and forbearance options. Submits economic hardship, deferment, or forbearance requests to the Accounting Manager for approval. Coordinates submission of student loan accounts to collection agencies.
Assists with collection efforts prior to sending to collection agencies. Assists with timely placement to collection agencies, monitoring collection agency activity, and reviewing monthly payment processing. Provides account documentation when requested by collection agencies.
Communicates with currently enrolled students with past due accounts receivable balances to enlist the student in a payment plan or to otherwise collect on the balance due. Monitors student holds to ensure service indicators are preventing students from progressing in their education without settling past due accounts. Creates proactive student communication to increase student retention while minimizing balances past due.
Respond to student inquiries regarding credit bureau, delinquent status, academic transcript requests, or other disputes. Counsels students and borrowers with financial holds about available options. Provides supporting documentation on charges, loans, and payments to outside agencies as appropriate.
Assists current university or State of Florida employees to pay past due accounts via payroll deductions or the state wage withholding program.
Expected Salary:
$16.50 - $19.00 per hour
Minimum Requirements:
A bachelor's degree, or an equivalent combination of education and experience.
Preferred Qualifications:
This position should be proficient in Microsoft Office
Ability to work and maintain effective working relationships with others
Understand, interpret, and apply applicable rules, regulations, policies and procedures
Effectively communicate in writing and orally
Complete work according to scheduled deadlines
Work with limited supervision
Utilize problem solving techniques and to work independently
Special Instructions to Applicants:
In order to be considered, applicants must upload a resume, cover letter and a list of professional references.
Application must be submitted by 11:55 p.m. (ET) of the posting end date.
Health Assessment Required:No
Advertised: 02 May 2024 Eastern Daylight Time
Applications close: 16 May 2024 Eastern Daylight Time