Job Information
Florida State Job Bank Connect Referral Specialist in Gainesville, Florida
Department:
Healthy Start - Coordinated Intake and Referral (Connect)
Location:
Gainesville, FL - Remote position that requires reliable internet and appropriate internet speeds (A speed Test will be provided during the interview process)
Employment Type:
Full-Time
Salary:
$36,000 to $39,000; plus benefits
Posting Closes:
Open until filled
General Description
This position provides resources and support for pregnant women, newborns and their families through phone-based case management. This position requires strong telephone communication skills and strong computer skills. The Connect Referral Specialist reaches out to clients to discuss resources and support services, with the goal of connecting them to the most appropriate home visiting program in their area to provide those services.
Knowledge, Skills and Abilities:
Knowledge of community resources and support services.
Knowledge of maternal child health issues and services.
Knowledge of Medicaid.
Knowledge of and experience with computer hardware/software including Microsoft Office software, Internet and virtual platforms.
Excellent communication skills.
Interpersonal skills such as courtesy, compassion, tact, and confidentiality at all times.
Ability to communicate effectively.
Ability to plan, organize and coordinate work activities.
Ability to use discretion and judgement required to handle sensitive and confidential situations.
Strong attention to detail.
Essential Duties and Responsibilities
include the following. Other duties may be assigned.
Create and maintain a positive image of Connect and the home visiting programs.
Provide connection to home visiting services through use of the program eligibility guide.
Provide case management services by phone for the participants in the Connect program. Case management services include: (information provided during training)
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Documentation and counseling for enrollment into a home visiting program
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Providing referrals and follow up to home visiting and community programs
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Explaining Medicaid insurance benefits as necessary
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