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Golden State Foods National Accounts Manager in Frisco, Texas

Overview

JOB SUMMARY: Manages customer relations with our QCD customers and QCD distribution centers to ensure high quality customer service and rapid problem response and resolution. Acts as a high level QCD liaison for our customers surrounding distribution /operational projects and initiatives. Provides financial support for pricing/cost changes and new initiatives. Creates and maintains QCD operational processes and procedures. Provides assistance to all QCD facilities for operational and delivery support. Manages 3 Customer Account Managers. Strong interface with all departments (finance, customer service, operations, continuous improvement and senior distribution center management).

Responsibilities

ESSENTIAL FUNCTIONS:

  • Establishes and maintains strong relationships with iconic brand QCD customers and distribution centers, through formal and informal communication, site visits, meetings, and training to provide high quality customer service, and rapid problem response and resolution.

  • Coordinate openings of new distribution facilities for QCD customers.

  • Manage the implementation of operational procedures and policies for all distribution and delivery functions with regards to the business requirements of the customer. Accounting related functions including reporting and financial analysis.

  • Manages national promotion coordination and acts as liaison between QCD and customer regarding customer business issues, product concerns, future plans and needs, and services to enhance customer service.

  • Subject matter expert for JDE and other systems enhancements as it pertains to customer requirements and needs.

  • Key role in the preparation and development of all new business opportunities and feasibility studies. Assists and participates in all P & L budgeting activities.

    LEADERSHIP/MANAGEMENT RESPONSIBILITY

    Up to 4 Customer Account Managers

    PERFORMANCE CATEGORIES

  • Productivity/quality standards: responsiveness and reliability

  • Productivity/quality standards: minimal customer complaints

  • Productivity/quality standards: customer service and satisfaction

  • Productivity/quality standards: internal communication

  • Productivity/quality standards: site visits

  • Budget

  • Teamwork within the department and across departments

  • Project/assignment standards

  • Safety standards and procedures: facility and warehouse equipment

Qualifications

MINIMUM QUALIFICATIONS: Education and experience equivalent to:

Education/Certification:

Bachelor’s degree in business administration from an accredited college or university

Experience:

7 to 10 years of relevant experience in customer account management, preferably for multi-locations.

Experience in customer relationship building, problem solving, analyses of costs and pricing for new business initiatives.

Logisitics/distribution/supply chain experience a plus.

Knowledge, Skills and Abilities

Knowledge of (B/basic; J/journey; E/expert):

  • Customer service concepts and techniques (E)

  • QCD operations (E)

  • QCD distribution (E)

  • Management concepts and techniques (J)

  • PC word processing/spreadsheet software (E)

    Skill and ability to:

  • Communicate and coordinate effectively with internal and external customers verbally and in writing

  • Develop long-term relationships with customers

  • Analyze and resolve complex problems

  • Interpret customer service problems or anomalies and identify appropriate solutions

  • Travel via airplane and drive an automobile

  • Work effectively in a general business environment, with a focus on high levels of quality and customer service

  • Act in accordance with GSF’s Values and Creed

    PERFORMANCE CATEGORIES

  • Productivity/quality standards: responsiveness and reliability

  • Productivity/quality standards: minimal customer complaints

  • Productivity/quality standards: customer service and satisfaction

  • Productivity/quality standards: internal communication

  • Productivity/quality standards: site visits

  • Budget

  • Teamwork within the department and across departments

  • Project/assignment standards

  • Safety standards and procedures: facility and warehouse equipment

LocationUS-TX-Frisco

Job ID 2021-9461

Category Customer Service

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