AMVETS Jobs

Description We are in search of a Customer Service Representative to join our team in Frisco, Texas. As a Customer Service Representative, you will be involved in a diverse range of tasks, including processing orders, handling customer inquiries over the phone and via email, maintaining customer records, and ensuring a high level of customer satisfaction. This role is crucial in providing excellent support to our customers and maintaining efficient operations within our team.

Responsibilities:

• Handle a high volume of customer calls and emails, providing prompt and accurate responses to inquiries.

• Process simple eyewear orders as well as more complex ones, ensuring accuracy and efficiency.

• Utilize tools such as Zyndesk to field and track calls, and Business Central for entering shipment data.

• Rotate responsibilities with the team, alternating between focusing on phone calls and email correspondence.

• Maintain updated and accurate customer credit records, regularly monitoring customer accounts.

• Resolve customer inquiries, including inquiries about return policy, warranty, order status, and placing orders.

• Work collaboratively with a team of around 15 Customer Service Representatives, with supervisor support readily available.

• Participate in extensive training covering eyewear products and system usage, as well as shadowing phone calls for both B2C and B2B interactions.

• Strive to meet minimum order requirements and performance targets, contributing to the team's overall performance.

• Continue to learn and adapt, potentially earning the opportunity to work from home on Fridays after six months. Requirements • Proficiency in answering inbound calls, with previous experience in a call center environment.

• Demonstrated skills in providing exceptional customer service, with a focus on customer satisfaction.

• Ability to effectively manage data entry tasks, ensuring accuracy and efficiency.

• Excellent skills in email correspondence, with a focus on clarity and professionalism.

• Capable of handling both inbound and outbound calls in a timely and efficient manner.

• Proficiency in using Microsoft Excel for data management and analysis.

• Proficiency in using Microsoft Word for document creation and editing.

• Experience in order entry, with a focus on accuracy and attention to detail.

• Ability to schedule appointments, managing multiple calendars seamlessly. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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