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Robert Half Customer Service Representative in Fremont, California

Description

Robert Half is looking for an experienced Customer Service Representative to work with one of our amazing clients in Fremont, CA. If you consider yourself “Customer Service Guru” and have the abilities to build rapport and assist clients, then apply today!

What your day to day looks like:

  • Responds to customer telephone inquiries within a call center environment

  • Serves as a customer advocate by identifying underlying customer needs and guiding them to appropriate resources or programs

  • Delivers accurate information to customers in accordance with performance goals and objectives

  • Provides information to members/providers to support them in their healthcare decisions

  • Updates member information in system as needed

  • Must maintain a strict standard of confidentiality to ensure that our members protected health information (PHI) is secure

  • Other duties as assigned

    Requirements

Requirements:

  • High School diploma or equivalent

  • 1 year of customer service experience at minimum

  • Ability to quickly gain customer trust and confidence

  • Strong interpersonal communication skills

  • Good oral and written communication skills

  • Positive attitude is a must!

  • Ability to de-escalate situations

Robert Half offers full benefits, 401(k), paid time off, and professional enrichment opportunities. Apply today; we really look forward to hearing from you! This position will not be open for long so you do not want to miss out!

­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .

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