Job Information
Zehnder's of Frankenmuth Elf Hollow Cafe Supervisor in Frankenmuth, Michigan
Department: Splash Village Food & Beverage Position: Elf Hollow Cafe Supervisor Reports To: F&B Manager/FOH Manager
Function: Responsible for the supervision of employees and efficient operation of Elf Hollow Cafe.
Work Performed: • Oversee labor schedules to ensure proper coverage in all areas • Utilize Predictive Index to determine proper staff placement • Administer Customer Service program with regular training and coaching • Administer "Add-On-Sales" program • Directly participate in and oversee the "guest's experience" • Directly participate in and oversee cash handling procedures • Maintain area's sanitation in accordance with Michigan Department of Health • Daily communications with Food & Beverage (F&B) managers and supervisors, both written and verbal • Maintain "Service Standards" program • Communicate and work with hourly bar, service, and production staff to maintain Zehnder's core values • Attend both departmental and F&B meetings • All other duties as assigned or directed
Physical Requirements: Must be able to stand for extended periods of time, lift 25 lbs. Ability to work in a high volume environment. Educational Requirements: High school diploma equivalent. Minimum of 2 years of experience in high volume food service. Other Requirements: Available to work nights, weekends, and holidays. Age Requirement: Must be 21 years of age or older.