Job Information
DriveTime Senior Manager, Global Partnerships Operations in Fort Worth, Texas
What’s Under the Hood
DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country’s leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.
That’s Nice, But What’s the Job?
In short, the Senior Manager, Global Partnerships will act as the direct liaison between the BPO(s) and Bridgecrest. You will be responsible for managing the partnership, and the overall performance of the supplier and call center operations.
In long, your responsibilities will include:
Engaging directly with the supplier by traveling abroad to ensure compliance and service level agreements are met in a timely and consistent manner, complete compliance audits and site performance evaluations. You will also collaborate with multiple internal teams on issue resolution, department performance and general day-to-day operations.
Owning day-to-day performance and account level audits for the BPO(s)
Managing multiple processes, dependent upon program scope, including training, operations, and specialty functions
Providing account-level support to partners including answer questions and escalations
Performing performance score card audits and ensures call quality and customer experience meets expectations
Partnering with supplier training team to ensure quality and accuracy for training programs
Providing recommendations on processes and practices to improve program performance
Conducting site visits for presence, support, and manager-level evaluation
Performing score-carding assessments to gauge program success
Required travel to assigned geographical locations and vendor sites for a duration of 3 to 14 business days, subject to change based on business needs.
Requirements:
Passport and ability to travel internationally without restrictions approximately 25-50%.
Strong background in Collections and Customer Service within financial services field
Excellent communication skills (verbal and written), with supplier and internal stakeholders
Strong organizational skills
Proficiency using Microsoft Word, Excel, and PowerPoint
High school diploma required, Bachelors degree preferred
So What About the Perks? Perks matter
Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
But Wait, There’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.
Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
Gratitude is Green. We offer competitive pay across the organization, because, well… money matters!
Game Room. Gimme a break – no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.
In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout!
Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out!
We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more!
Paid Time Off & Paid Holidays. Not just lip service: we work hard, to play hard.
Anything Else? Absolutely.
DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we’ll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don’t forget Phoenix Business Journal Healthiest Employers (okay, we’ll stop there)!
Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.
And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!