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DESCRIPTION/RESPONSIBILITIES: What you will do The Plant IT Technician is responsible for installing and supporting the IT hardware, software, and network infrastructure at the Meadowbrook Holland MI and Fort Wayne IN manufacturing facilities. The position is primarily based in Holland MI and will require at least 25% travel to FT Wayne. The Plant IT Technician reports directly to the USCAN Plant Systems East Team Lead with a dotted line relationship to the local plant management teams.

How you will do it * Triage IT hardware, software, and network issues in an office and on the manufacturing plant floor * Configure and deploy IT hardware equipment in an office environment, such as printers, conference phones, conferencing systems, while following hardware and software standards * Configure and deploy IT equipment on the plant floor, such as Zebras, Satos, PCs, thin clients, scan guns, radio frequency (RF) devices, and payroll clocks * Wear plant personal protective equipment (PPE) while on the plant floor and follow safety equipment programs according to company standards * Provide typical application support, including O365, Windows 10, firewalls Etc. * Facilitate the full PCLM process * Maintain security, appearance, and organization of the server room * Manage SLAs and resolve incidents in Service Now * Primary contact for service providers, such as Verizon and Avaya * Primary interface of communication to Plant Management regarding WAN/LAN outages for infrastructure maintenance and planned hardware / software deployments * Partner across local departmentsEngineering, HR, Maintenanceto advise on deployments and execute projects * Engage with the USCAN Plant Systems Team to execute projects across the region * Make recommendations to the USCAN Plant Systems Team when IT hardware and/or software upgrades are required and procure required items through approved vendors * Ensure new IT hardware serial numbers are recorded and included under existing maintenance contracts * Regularly spend portions of the day on the plant floor and occasionally lift parcels up to 40 pounds * Travel requirement 25%

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