AMVETS Jobs

Description We are offering an exciting opportunity for a Support Lead in the Paper/Packaging industry, located in FORT WASHINGTON, Pennsylvania, United States. The role involves working closely with internal teams and customer stakeholders, troubleshooting and resolving technical issues, and fostering a spirit of mentorship within the team.

Responsibilities:

• Proactively handle and resolve complex technical issues with efficiency.

• Serve as the main support lead and point of contact for a significant strategic customer, ensuring high levels of support and satisfaction.

• Collaborate with the project team to facilitate the customer’s ERP rollout, striving for a smooth transition and proactive issue resolution.

• Work together with engineering, product management, and network services to escalate and solve technical issues.

• Advocate internally for the customer’s needs, representing the Voice of the Customer (VoC) to encourage product enhancements and support improvements.

• Identify trends in customer issues and suggest process improvements to mitigate recurring issues.

• Contribute to the development of support playbooks and processes to boost case management efficiency and ensure adherence to best practices in Salesforce Service Cloud (Amtech Engage).

• Mentor and guide other support analysts to enhance the team’s ability to meet the customer’s needs.

• Employ SQL queries, system configurations, and troubleshooting techniques to resolve technical issues.

• Provide structured feedback to leadership regarding customer challenges, opportunities for improvement, and support team performance. Requirements • Proficiency in Cloud Technologies is essential for the role

• Familiarity with Content Management System (CMS) is required

• Prior experience in Contract Management is a must

• Proficient in Microsoft tools and software

• Knowledge of Microsoft Azure is necessary

• Experience with Agile Scrum methodology is a significant plus

• Auditing skills are highly desirable

• Familiarity with Best Practices in the paper/packaging industry is needed

• Change Management skills are important for this role

• Coding knowledge, while not mandatory, will be considered an advantage Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .