Job Information
Competitive Range Solutions, LLC Operations Voice Manager in Fort Meade, Maryland
Competitive Range partners with the government to plan and deploy complex, IT-enabled, and mission-essential capabilities. Our goal is to help you develop and expand your professional capabilities while working on challenging, exciting projects in a collaborative, congenial environment.
Competitive Range Solutions requires the expertise of a talented and experienced Operations Voice Manager to assist in directing and managing the program's executive support group. The candidate must reference their ability and experience working in a Department of Defense (DoD) customer environment and effective integration with a government multi-contractor team.
Roles and Responsibilities:
Operate and maintain government-furnished voice communication systems, including VoIP, VoSIP, ACD, and TDM technologies. This includes all related equipment and systems management 24x7x365.
Develop and execute a formal preventive maintenance program. Ensure all voice infrastructure is up to date with patches and vendor upgrades and meets security/compliance requirements.
Continuously monitor voice system performance, report on metrics, and take corrective actions to maintain optimal service levels.
Manage customer incident tickets, troubleshoot, and resolve issues to restore full operational capabilities swiftly.
Maintain and update all documentation related to the operation and maintenance of voice services and equipment. Ensure compatibility with long-distance and local exchange networks.
Operate and maintain VoIP, VoSIP, and TDM systems, ensuring compliance and efficient operation across various locations.
Conduct preventative maintenance, spare parts management, and fault detection for telecommunications systems.
Support telecommunication system configuration management, provide call detail reporting and generate standard and custom reports as required.
Maintain and operate the ACDS, ensuring system efficiency, compliance, and optimal performance.
Administer and maintain voice mail systems, ensuring software updates and program fixes are routinely applied.
Operate and maintain an E911 database, perform periodic testing, and troubleshoot resolution.
Provide technical and project management support for voice projects, including coordination, requirement analysis, and solution development.
Qualifications/Experience:
Active TS/SCI Clearance
10+ years of relevant experience
Experience in voice communications technology, including VoIP, VoSIP, and TDM systems.
Strong technical knowledge of telecommunications equipment and systems management.
Exceptional communication and interpersonal skills for interacting with team members, stakeholders, and customers.
Education/Certifications:
Bachelor's Degree in a related field (required)
Security Plus Certification (required)