AMVETS Jobs

We do not consider incomplete or Quick Apply applications.About the Organization:Collaborative Institutional Training Initiative (CITI Program)CITI Program was established in 2000 and is a leading global online education provider. Its web-based training materials serve millions of learners and thousands of subscribing institutions. CITI Program is dedicated to serving the training needs of colleges and universities, healthcare institutions, technology and research organizations, and governmental agencies, as they foster integrity and professional advancement of their learners.CITI Program is the preeminent leader in online research, ethics, compliance, and safety training. It has trained researchers globally for over 20 years at thousands of academic, research, and healthcare organizations. CITI Program is a dynamic and collegial working environment with opportunities to bring forth new educational materials that support learners and institutions in the U.S. and around the world.CITI Program joined the Biomedical Research Alliance of New York (BRANY) in 2016. BRANY was founded in 1998 and is jointly owned by four leading academic medical centers - NYU School of Medicine, Montefiore Medical Center, Icahn School of Medicine, and Northwell Health. BRANY is also a premier resource for research support services for hospitals, academic medical centers, and investigators, among its other ventures.Support TechnicianGeneral Summary/Objective:Work with staff at all levels to ensure outstanding project tasks are completed and any outstanding or needed information, documents, or work is completed. Maintains complete and proper records.  Ensures proper relationships are established and maintained with customers and others throughout the Program and amongst Program participants to accomplish assigned duties.  Performs other duties as assigned.This position is dedicated to supporting the activities of the Collaborative Institutional Training Initiative (CITI) Program, a web-based program in the protection of human research subjects.  Since this position requires considerable learner contact, the candidate must demonstrate excellent interpersonal skills and professionalism.Duties/Responsibilities:Provides excellent customer service while handling a large volume of technical support requests via email and phones.Records all customer interactions and logs calls in help desk software.Work closely with other help desk staff to administer CITI Program website. This involves enrolling users, updating each institution's information, and troubleshooting user-related problems.Other duties as assigned, commensurate with position levels.SPONSORSHIP IS NOT AVAILABLEEducation required:A bachelor’s degree in computer information systems or a related field.Experience Required:One year of experience with customer service and/or technical support in a call center environment.Excellent oral and written English communication skills and a minimum typing speed of 35 WPM are required.Strong Knowledge of HTML and web-based programs.Knowledge of web-based training, IRB/IACUC processes, HIPAA, or university-based research is a plus.Able to perform in a high-paced and interactive environment, where a professional demeanor is essential.Discreet, resourceful, self-motivated, and able to be a member of a service-oriented office team.Location:100% telecommuting. However, occasional travel to the Fort Lauderdale office may still be required to attend Staff events and training workshops.Physical Demands and Environment:Must be able to remain in a stationary position 50% of the time. Occasionally moves computer equipment weighing less than 10 pounds. This position operates in an office environment using standard office equipment. The position requires the individual to see, talk and hear. The employee is frequently required to use hands, fingers, and reach with hands and arms.Travel:Occasional travel to the Ft. Lauderdale office may be required, even for 100% telecommuting employees. Occasional travel may also be needed for industry conferences and/or training.Salary/Exempt Status:$19.76 per hour/Non-exemptBenefits:Flexible scheduleMedical, dental, and vision insuranceRetirement benefitsGroup life InsuranceVoluntary supplemental insuranceGenerous paid time offEEO and Accommodations:BRANY is committed to having a diverse population and a policy of equal opportunity for all employees, and applicants for employment, without regard to race, color, creed/religion, sex, sexual orientation, gender identity characteristics, genetic predisposition or carrier status, domestic violence victim status, marital status, national origin, age, disability, status as a veteran or special disabled veteran, or citizenship status, in accordance with applicable federal, state, and local law. BRANY also recognizes same-sex marriages and the employment rights of those in the LGBT community.BRANY is committed to the full inclusion of all qualified individuals. In keeping with our commitment, BRANY will take the steps to ensure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact a BRANY representative at HR@brany.com