Job Information
Vertex Aerospace Software Functional Analyst in Fort Gregg Adams, Virginia
Description
V2X has an exciting opportunity for a Functional Analyst /Helpdesk Tier 2 Specialist. The candidate will provide support to United States Army web-based application end-users in the field to include: troubleshooting and resolving user’s issues, performing ticket incident documentation, executing work orders with detailed break-fix steps, and ensuring resolution in ticket tracking system to include quality assurance checks of assigned tickets. The Functional/Helpdesk Tier 2 Specialist shall provide advanced service support & service delivery functions.
The desired candidate is a self-starter, able to operate with minimal supervision.Duties and Responsibilities:
Determine if problems are system generated issue or customer generated issue
Interact with Data Base Administrators (DBAs) as required
Utilize help desk Virtual Call Center (VCC)
Utilize Service Now (SNOW) for tracking incidents
Provide assistance to the developers on improving processes within the system
Assist testers with addressing Test Control Records (TCRs)
Assist technical writers with documenting various system processes
Write reports for new problems encountered not covered by current change requests (CR)
Monitor DBA monthly error reports for information relating to assigned tickets
Keep customer informed on performance trends and changes in policy requirements
Required Qualifications/Skills:
Experience in performing Army logistics and Transportation management functions in an automated logistics management environment
Experience and knowledge of life cycle support requirements, logistics management principles, concepts, policies, regulations, military support programs
Experience with RFID/AIT barcoding related to an Automated Logistics system
Experience with ARMY transportation requirements and policies
Experience with Help desk environment
Clear and concise written and verbal communication skills
Effective documenting helpdesk incidents, managing escalation, and making recommendations
Possess a thorough knowledge of material and personnel movement procedures and Army ammunition regulatory knowledge
Demonstrated understanding and knowledge of munitions management
Interaction with customers on a Tier 1 and Tier 2 level
Experience in applying analysis and resolution of complex transportation related issues
Proficient with Microsoft Office applications (Word, Excel, PowerPoint and Outlook)
Desired Qualifications/Skills:
Experience using II Standard Army Ammunition System (SAAS) to track logistics of ammunition
Experience with Service Now software
Must be organized and able to prioritize task efforts
S. Army coordination and tracking of material and equipment experience
Education Requirements:
Applicants must have a minimum 4 years of experience with a Bachelor of Science or Bachelor of Arts Degree
Benefits include the following:
- Healthcare coverage
Retirement plan
Life insurance, AD&D, and disability benefits
Wellness programs
Paid time off, including holidays
Learning and Development resources
Employee assistance resources
Pay and benefits are subject to change at any time and may be modified at the discretion of the company, consistent with the terms of any applicable compensation or benefit plans.
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