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ST genetics International Order Service Coordinator in Fond du Lac, Wisconsin

Title: INTERNATIONAL ORDER/SERVICE COORDINATOR

Location: Fond du Lac, WI

Reports to: Order Fulfillment Manager

Summary of Position:

The International Order/Service Coordinator will assist with International semen and embryo sales. They will provide support to assigned Sales Reps, customers, and distributors in a manner that maintains and grows STgenetics’ sales. Additionally, they will prepare documentation, maintain records, and coordinate logistics for STgenetics’ international product shipment.

Duties & Responsibilities:

Sales Support (Service)

  • Communicate new or updated Customer contact information with STgenetics’ Accounting Department

  • Coordinate orders from start to finish with assigned Sales Rep, Customer, and Order Fulfillment Team

  • Enter orders and backorders in CMS

  • Research, discuss, and request semen if necessary, from other salespeople

  • Transmit DNA parentage verification, pedigree, recessive information, photos, etc. to our Int’l customers

  • Determine what information can and should be communicated to each customer and other individuals involved with the order

  • Follow the International timeline and follow the responsibilities of the Sale’s person (SP) within those descriptions

  • Provide support to and back up to other Salespeople when necessary

International Order Logistics

  • Coordinate and ensure the timeline of international orders is met for the designated regions once confirmed in CMS

  • Communicate with external distribution sites if inventory transfer and Health Certificates are needed

  • Commit external distribution units when ordered

  • Commit internal units if trained in said country

  • Request Freight Quotes for International shipments

  • Review the final packing list and communicate with Sales Rep/Coordinator if there are any discrepancies

  • Upload final packing lists to CMS

  • Create the first portion of the Health Certificate with the donor identification chart

  • Add test results to health certificates if trained in said country

  • Communicate to the Sire Health department when the test section of health documents must be prepared

  • Maintain order files, communicate changes, and respond to sales rep’s inquiries regarding the status of shipments.

  • Schedule and Coordinate International freight forwarder transactions

  • Create and maintain country-specific shipping checklists

  • Maintain Shipping records, including providing tracking or shipping history information to appropriate personnel on request.

  • Maintain knowledge of current international import/export regulatory requirements.

  • Maintain knowledge of current international hazardous material shipping regulations

  • Report issues to the International Service Order Supervisor that are not part of the routine process flow

  • Provide information on Freight Claims

  • Proofread all documents. i.e., IHC, IP, CI to ensure they match

  • Attend weekly meetings with the Order Fulfillment Group

  • Maintain final documents in the manner outlined for electronic storage backup

  • Ensure the shipping area stays free of debris and clutter

  • Other duties deemed necessary

Education/Skills

  • Highschool diploma/GED

  • Bachelor's Degree preferred

  • Logistics experience

  • Ability to work both independently and within a team

  • Extremely organized and detail-oriented

  • Must possess a strong work ethic

  • Solid negotiation and interpersonal skills

  • Able to effectively communicate both verbally and in writing

  • Self-Motivated, ambitious and results-driven.

    STgenetics ® is an Affirmative Action EEO employer

    We are an equal opportunity employer and all qualified candidates will receive consideration for all positions without regard to race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, veteran status, disability, genetic information, or any other characteristic protected by law.

    STgenetics ® participates in the E-Verify Employment Verification Program

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