AMVETS Jobs

JOB REQUIREMENTS: Job Title: Heavy Truck Service Manager Department: Service / Maintenance Type: Direct Hire Location: Kaukauna, Wi Job Type: Full-Time Salary Range: \$86,000 - \$100,00 starting pay/experience a must ________________________________________ Position Summary: The Heavy Truck Service Manager is responsible for managing the daily operations of the service department, ensuring the efficient, safe, and profitable servicing of heavy-duty trucks. This includes supervising service technicians, maintaining strong customer relationships, overseeing workflow, and ensuring compliance with safety and quality standards. The ideal candidate brings a strong background in diesel truck repair, leadership experience, and a commitment to exceptional customer service. ________________________________________ Key Responsibilities: Team Management & Leadership: Supervise, schedule, and support service technicians and shop staff. Hire, train, and evaluate performance of team members. Foster a collaborative and safety-focused team environment. Service Department Operations: Oversee diagnostics, maintenance, and repair of heavy trucks and commercial vehicles. Monitor workflow and ensure timely completion of all repair orders. Enforce safety, quality, and compliance standards (OSHA, DOT, EPA, etc.). Maintain a clean, organized, and efficient shop environment. Customer Service: Act as primary point of contact for service customers. Provide accurate job estimates and keep customers informed throughout the repair process. Address concerns or complaints and resolve issues in a timely, professional manner. Administrative Duties: Review and manage work orders, labor hours, warranty claims, and parts usage. Maintain accurate service records and reports. Coordinate with parts and sales departments as needed. Financial Performance: Monitor service department profitability and efficiency. Assist with budgeting, cost control, and revenue forecasting. Identify areas for improvement in productivity and service profitability. ________________________________________ Qualifications: Experience: o 5+ years in heavy-duty truck repair or fleet maintenance. o 2+ years of experience in a service management or supervisory role. Education: o High school diploma or GED required. o Technical certification or associate degree in diesel technology or a related field preferred. Skills: o Strong leadership and communication abilities. o Proficient in service management software and diagnostic tools. o Solid understanding of diesel engines, electrical systems, hydraulics, and DOT compliance. Certifications: o ASE certifications preferred. o Valid driver\'s license required; CDL is a plus. ________________________________________ Physical Requirements: Ability to lift up to 50 lbs. Work in shop environments with exposure to noise, tools, heavy equipment, and weather elements. Standing, walking, and working on vehicles for extended periods. ________________________________________ ***** APPLICATION INSTRUCTIONS: E-Mail a Rsum: keri@wisconsincountrystaffing.com This position is listed by a private employment agency. The agency is the legal employer. No fee will be charged of the job applicant.