Job Information
Citigroup Intermediate Associate Operations Quality Analyst in Florence, Kentucky
The Intermediate Associate Operations Quality Analyst is a developing professional role which integrates in-depth specialty knowledge with a solid understanding of industry standards and practices; demonstrates good understanding of how the team and area integrate with others in accomplishing the objectives of the sub-function/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.
Responsibilities:
Performs Quality Control reviews and identifies process gaps.
Works within fairly strict guidelines and under frequent supervision.
Work is typically subject to standardized procedures and practices.
Integrates knowledge within own specialty area with basic understanding of related industry practices.
Good understanding of how the team interacts with others in accomplishing the objectives of the area.
Develops working knowledge of industry practices and standards.
Makes judgments based on practice and precedence. Researches and interprets factual information. Identifies inconsistencies in data or results.
Limited but direct impact on the business through the quality of the tasks/services provided.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
Must be currently in the CSSU AML/KYC department
2-5 years relevant experience preferred
Previous experience in quality, control, audit or customer service roles.
Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity.
Education:
- Bachelor’s/University degree or equivalent experience preferred
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Job Family Group:
Operations - Core
Job Family:
Operations Quality
Time Type:
Full time
Primary Location:
Florence Kentucky United States
Primary Location Full Time Salary Range:
$57,780.00 - $80,620.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Anticipated Posting Close Date:
Apr 28, 2025
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .
View Citi’s EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy) and the Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) poster.
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.