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Humanetics RMA Technician in Farmington Hills, Michigan

RMA Technician

23300 Haggerty Rd, Farmington Hills, MI 48335, USA

Req #589

Tuesday, January 24, 2023

Protecting Human Potential

From supersonic flight to daily commute, Humanetics crash test dummies and sensory intelligence systems protect human potential in motion. Safe, healthy, and productive lives: when we innovate, humans thrive.

Building on seven decades of crash test dummy innovations to help automotive and transportation engineers ensure a safer future.

We are Humanetics.

Role Purpose: Perform inspections, and repairs on single/multi-axis load cells, potentiometers, accelerometers, and machined components in addition to creating/processing related job routers. Maintain the day-to-day activities of the RMA department. Ensure the company’s RMA processes are performed consistently producing the highest quality services to both internal and external customers in a timely manner.

Essential Functions & Responsibilities:

• Perform incoming inspections and document all related information for RMA products.

• Create job routers and communicate with Sales/Marketing for all needed repairs and replacement materials for RMA products.

• Where appropriate communicate and coordinate repair request with Manufacturing, Engineering, Instrumentation Engineering and Sales/Marketing departments.

• Perform and create job routers for customer authorized repairs on RMA products. This repair activity includes but is not limited to: visual inspection, electrical inspection, performing wiring repair, connector repair, cable repair, gage wiring repair, hardware replacement, and coating repairs according to documented instructions/drawings, and verifying that all products meet all quality standards/related product specifications after all repairs are complete.

• Track and report on all RMA projects at all stages in the process.

• Actively seek out and propose solutions to management of ways to improve the quality of the product, services, processes, and methods employed in the day-to-day activities related to the RMA department.

• To ensure the expected results are achieved, participation in the implementation of improvements and company quality audits is expected.

• Communicate with supervisor and manufacturing on a regular basis to ensure rapid resolution of issues and consistency of applied methodologies.

• Ensure all positional activities are in compliance with the company’s internal and external standards.

• Maintain the physical plant and equipment related to the RMA laboratory. This activity includes general housekeeping as well as maintaining a calibration program for all required equipment to ensure continued tractability to NIST (National Institute of Standards and Technology) and compliance with ISO/IEC 17025 and ISO 9001.

Education and/or Experience:

• High school diploma, or equivalent, required.

• A two-year technical degree or bachelor’s degree from an accredited technical institution is preferred. Demonstrable equivalent experience in a technical related field will be considered.

• Prior experience in a technical sensor/electrical instrumentation related field is preferred.

• Prior experience in performing quality audits is preferred.

• Prior experience in supervision or management is preferred.

• Sufficient knowledge of accelerometers, force/displacement transducers and RMA

Humanetics is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

Other details

  • Job Function Direct Labor

  • Pay Type Hourly

  • 23300 Haggerty Rd, Farmington Hills, MI 48335, USA

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