Job Information
TEKsystems Insurance Lead in Farmington, Connecticut
Job Summary:
The Insurance Lead will be responsible for developing, implementing, and managing quality assurance processes and standards for all services managed by the team. The role will involve building and leading a team of QA professionals, collaborating with various departments and our outsource partners to drive initiatives to enhance the quality and efficiency of our services.
Key Responsibilities
Develop and implement comprehensive quality assurance strategies and frameworks tailored to all services owned by Shared Service.
Design and implement QA policies, standards and procedures, continuously reviewing to ensure they align with any regulatory changes and company or industry best practice.
Work with the Shared Service management team to establish and monitor KPIs to measure the effectiveness and efficiency of quality assurance controls.
Build, maintain and prepare detailed quality reports for management, highlighting performance against KPIs and advising on any areas of improvement and providing recommendations for improvements.
Design and implement solutions that enhance quality, efficiency and stakeholder satisfaction.
Develop the approach to and oversee internal audit checks to identify any deficiencies, and develop and oversee the implementation of any risk mitigation strategies.
Build and lead a team of QA professionals, providing guidance and training, fostering a culture of quality throughout the Shared Service function.
Develop and deliver training programs for operations staff to promote a culture of quality and continuous improvement.
Oversee any external audits and represent Shared Service.
Establish strong stakeholder relationships and work in partnership with them to resolve any quality concerns/issues.
Work closely with cross-functional teams including the wider operations team, IT, underwriting, claims and third party service providers etc to ensure quality standards are integrated in to all aspects of the Shared Service operation.
Support the development and integration of quality assurance tools and technologies to streamline processes and enhance efficiency.
Maintain records of QA activities, audit reports and corrective actions.
Qualifications & Skills:
3-5 years Experience managing KPIs
Knowledge of QA tools, methodologies and frameworks
Problem solving - ability to analyze complex data sets, identify root cause of defects and develop effective solutions
Data analysis - skilled in interpreting quality metrics and performance to drive improvements and make informed decisions
Team leadership - proven track record of leading a team and mentoring individuals, fostering a high performance culture
Stakeholder collaboration - ability to work effectively with cross-functional teams to drive a culture of quality and ensure alignment on quality objectives.
Strong verbal and written communication skills
Continuous improvement - implement and drive continuous improvement initiatives to enhance quality and efficiency
Process optimization - drive a consistent approach to QA processes and develop strategies to streamline and optimize
Maintain comprehensive and accurate documentation of QA processes, audit results and corrective actions
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.