Job Information
Spherion Staffing Fargo Distribution Customer Service Representative in Fargo, North Dakota
Spherion Staffing has a full time opening for a Customer Service Representative. The Distribution Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders, receipts and handling complaints in a prompt, courteous and effective manner. Other responsibilities include answering/routing telephone calls, greeting visitors, scheduling and other clerical duties as directed by the Customer Service Supervisor or Office Manager.
Initial Schedule: Monday-Friday, 7am-3:30pm / 3:30pm-12:00am; all training regardless of shift will be Monday-Friday, 7am-3:30pm Normal hours of operation: 1st shift: Monday-Thursday, 6am-4:30pm 2nd shift: Monday-Thursday, 4:30pm-3am Weekend: Fri-Sun, 6am-6pm
Pay: $22-23.50 depending on shift
Responsibilities: -Interact in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner -Process and input all customer orders -Produce stock reports to check for product availability -Produce all related paperwork and necessary information required for customer work orders -Coordinate special and last minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary -Provide follow up with other departments to ensure service standards are being met -Assure proper invoicing of accounts by verifying computer generated invoices -Prepare shipping and tracing information to customers as required -Maintain damage records and back order logs -Communicate customer feedback to management including any signs of dissatisfaction -Act as a liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes -Oversee all paperwork associated with orders and maintain the corresponding files -Maintain current and accurate procedure manual, which details the processing requirements for each account
Requirements: -HS diploma or equivalent required
-Experience in a fast-paced warehouse environment -Proficiency with computers including Microsoft Office (Word, Excel PowerPoint)-Basic typing skills
-Ability to handle changing priorities and use good judgment in stressful situations
-Good visual acuity to inspect shipments
-Ability to input data on the computer to create a daily inventory report
-Accuracy in recordkeeping and in sorting, checking, counting, and verifying items received
-Strong time management, organizational, multi-tasking, planning and self-motivation skills -Proficiency in reading and responding to customer emails in a timely fashion, as well as answering the phone
-Coachable and able to receive constructive feedback
-Must present a high level of professionalism
-Experience working in a warehouse shipping and receiving window
-Ability and availability to work irregular or extended hours including nights, weekends and holidays as needed by the customer
-Must be able to stand/walk for up to 10-12 hours
-Must be able to lift and move totes up to 50-100 pounds
Preferred Skills:
-Experience with (Manhattan/SAP/Blue Yonder/Red Prairie) Warehouse Management System preferred
-Bi-lingual (Spanish) is preferred
-MHE experience or desire to learn MHE