AMVETS Jobs

SCOPE Under limited direction, you are responsible for completing day to day operational processes in an accurate & timely manner. You provide direct, high quality, timely support to customers & internal department personnel. You make recommendations for improving banking functions & creating an AMAZING client experience! ACCOUNTABILITIES Bookkeeping / Computer Functions 60% - You complete system report verifications & related procedures. - You complete tasks as assigned to support the deposit operations day to day functions; including various types of account and system maintenance. - You create & maintain written procedures & instructions for all functions. - You prepare reports as requested by management. - You provide recommendations, documentation & implementation of new & revised procedures for efficient operations. - You assist in implementation & testing of new products, services or processes. - You process legal requests to obtain account information according to regulatory guidelines. - You assist with commercial Pro Biz product customer support & product setup. - You create & report or transmit data files to appropriate reporting agencies. - You assist with year-end processes - You gather & prepare daily mail; deliver to post office as requested. - You learn and function as a backup for various tasks as assigned and ensure you have 2 fully trained backups for all areas of your responsibility. - You escalate product or services issues to Supervisor if you are unable to solve the issue successfully. - You familiarize yourself and follow all policies, procedures and instructions to ensure compliance and accuracy. - You learn your assigned duties and complete all tasks efficiently, accurately and independently; ask for help when needed. Customer Service 35% - You provide customer support by telephone, and various electronic banking channels with deposit related products. - You assist customers with access to electronic banking services and troubleshoot as needed. - You recommend products &/or services based on customer needs. - You achieve referral results based on annual target communicated by supervisor Other 5% - You comply with organization policies, systems, processes & procedures with a strong commitment to the overall direction & focus of the organization. - As a part of the overall team of bank employees, you may be requested to assist in the support of other bank activities. - You promote the AMAZING positive & energetic environment at Profinium by embracing our Purpose, Pledge & Pursuits (P3 s) & Core Values to guide your behavior. COMPETENCIES Analytical Customer Service Oriented Dependable Verbal & Written Communication Exercise Judgement - Problem Solving Technology Driven Numerical Aptitude Profinium, Inc. is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status or any other characteristic protected by law. Profinium has the exclusive right to alter this job description at any time without notice. Profinium, Inc. ( Profinium ), may use third-party websites to post employment opportunities. Profinium is not involved in the actual transaction between employment applicants and any third-party website. Authentication on the Internet is difficult; therefore, Profinium cannot and will not confirm that third-party websites are safe and secure with personal information, such as a social security number. Accordingly, Profinium discourages candidates from sharing personally sensitive information with third-party websites. Because Profinium cannot be involved in user-to-user dealings or control the behavior of employment applicants on third-party websites, in the event that you have damages from sharing personally sensitive information with a third-party website, you release Profinium (and our agents and employees) from clai s, demands, and damages of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such damages. Profinium is under no legal obligation to, and do not, control the information provided by applicants made available through third-party websites. Profinium expects that you will use caution and common sense when using third-party websites while applying for employment opportunities