Pfizer Associate, Client Computing Engineer in Escazu, Costa Rica
The Enterprise Platforms & Security (EP&S) team delivers the following capabilities for Pfizer. Business application platforms supporting Pfizer's enterprise application and critical business processes. Infrastructure allowing business traffic to travel where it needs to go, internally and externally, along with the appropriate access controls. EP&S secures Pfizer's most important information assets through world class controls and protections and enables Pfizer's business results by making security an enabler and not a roadblock to achieving business results.
The Workforce Platforms & Applications (WPA) team is responsible globally for the physical & virtual methods that our clients use to access business systems; managing hardware & application stores; collaboration infrastructure& M365 tenant administration; fax, enterprise printing and video engineering services.
Working with experienced engineers, the Associate, Client Computing Engineer will engage with technologies including Amazon Workspaces and Microsoft Windows Virtual Desktop.
In incident management the Associate may represent the WPA teams in EMEA as the voice of their region to the Global Command Center.
Provide direct support in the development and operation of Workforce Application & Platform Services, including but not limited to: Virtual Desktops, Apple operating systems, Microsoft Windows operating system.
Provide technical capability in the development of new services.
Respond to ad hoc platform questions and provide guidance to organizations in the company.
Research products and vendor capabilities and external workforce platforms and applications landscape, especially cloud service providers, offerings and controls.
Identify regional & global services or innovative techniques to improve access to business systems.
Work effectively in a team environment, including cross-unit and cross-divisional teams, and maintain poise and composure in difficult situations, with a professional attitude at all times.
Implement innovative and advanced new concepts to solve business problems securely.
Support and present recommendations and decisions to project teams.
Engage on multiple, concurrent, projects meeting project timelines and delivering defined results.
Constantly drive improvements in client and technology knowledge bases & specifications.
BS in Computer Sciences, Engineering, or related field.
2+ years' experience in an Information Technology team
Excellent oral and written communications.
Proven ability to research, develop, and keep abreast of tools, techniques, and process improvements in support of workforce solutions.
Experience with IT deployments, including but not limited to Amazon web services (AWS).
1+ years' experience in pharmaceutical or other regulated industry.
Experience managing large scale, global IT deployments, including but not limited to software, hardware, operating systems, and updates.
Quick to establish trust and respect
Action oriented and energetic
Resourceful and avid learner
Easily makes connections
Disciplined in troubleshooting and problem solving, lean and agile techniques
Effective oral, written, and interpersonal communications skills are required as well as organizational, planning, and administrative abilities
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
Information & Business Tech