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Job Information

Aerotek Customer Service Representative in Erie, Pennsylvania

Description:

Provide quality and efficient customer service to clients Individuals must achieve monthly call quality performance Educate clients on products and services Responsible for utilizing multiple customer databases Provide technical assistance as required Work as part of a team Work with onsite equipment

Skills:

customer service, computer skills, administration

Top Skills Details:

ADMINISTRATION: Ensure knowledge of Northwest products and services Ensure compliance with Northwest policies and procedures Ensure compliance with Federal/State regulations Meet productivity standards and complete work in a timely manner Ensure compliance with scheduling requirements and attendance standards Maintain client and Northwest confidentiality Meet service level standards Achieve Contact Center performance standards Serve as a Contact Center orientation trainer

CUSTOMER SERVICE: Identify and resolve customer problems in an efficient manner Gather and analyze information skillfully and develop alternative solutions Manage difficult or emotional customer situations Respond promptly to customer needs Respond to requests and meet commitments Speak clearly and persuasively in positive or negative situations Educate clients on the benefits of Northwest products/services Approach others in a tactful manner and reacting well under pressure Demonstrate accuracy and thoroughness Look for ways to improve and promote quality Demonstrate excellent listening and interpretative skills Demonstrate the ability to establish collaborative customer relationships in a fast paced environment Aim to resolve customer inquiries utilizing a First Call Resolution approach Appropriate use of established call policies and procedures and scripts

ELECTRONIC DELIVERY CHANNEL SUPPORT: Provide support of Northwest technical products and services Technological understanding of computers and online systems Ability to troubleshoot online access issues Knowledge of computer, mobile app and bill pay systems Knowledge and proficiency of debit and credit card systems Knowledge of Northwest’s automated system

OUTBOUND CALL CAMPAIGNS: Make all outbound calls as delivered and instructed in an efficient manner Document results as instructed

Additional Skills & Qualifications:

Customer Service Banking Computer skills

Experience Level:

Entry Level

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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