Job Information
Commonwealth of Pennsylvania Customer Service Representative (Clerical Assistant 3) in Enola, Pennsylvania
Reference #: 4412733 THE POSITION Are you an administrative professional eager to enhance your clerical skills? Are you interested in a position where you can utilize integrity, a composed demeanor, and empathetic listening to deliver outstanding customer service? The Department of Transportation (DOT) is currently seeking a motivated and driven individual to join our team as a Customer Service Representative! If you are an exceptional multi-tasker, enjoy interacting with the public, and have the drive to advance your career, apply today and join our team!
DESCRIPTION OF WORK In this position, you will act as a Customer Service Representative at DOT's Driver and Vehicle Services Customer Care Center, addressing a diverse range of questions related to the Bureau of Motor Vehicles (BMV), the Bureau of Driver Licensing (BDL), and other specific areas within DOT. Your duties will involve upholding a favorable perception of DOT to the public by providing detailed and accurate information in a polite and professional manner. You will be responsible for processing and explaining complex information using provided reference material and available systems, as well as applying independent judgment and decision making regarding the process, confidentiality, and adherence to established policies, procedures, and regulations. In this position, you must possess the ability to exercise discretion and judgment when providing information that could potentially be misunderstood or misused.
Interested in learning more? Additional details regarding this position can be found in the.
Work Schedule and Additional Information: Full-time employment Work hours are 8:00 AM to 5:00 PM, Monday - Friday, with 60-minute lunch. Salary:In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS Minimum Experience and Training Requirements: One year as a Clerical Assistant 2 (commonwealth title); or One year of moderately complex clerical experience; or An equivalent combination of experience and training.
Additional Requirements: You must be able to perform essential job functions.
Legal Requirements: A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information. This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment.
How to Apply: Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click the Veterans' Preference tab or contact us at .
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the intervie er in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.