Job Information

EverBank Senior Retail Bank Operations Manager in Encino, California

Sr Retail Bank Operations Manager

The Senior Retail Bank Operations Manager (ROM) role ensures operational integrity and risk mitigation within the Retail Bank. This role is responsible for identifying and improving operational efficiency by providing oversight of testing and monitoring of financial center adherence to policies, procedures, and regulatory requirements. The Sr ROM is the subject matter expert, leading Retail Bank Operations initiatives/projects.

Key Responsibilities and Duties

  • Implements strategies that drive operational integrity and risk mitigation within the Retail Bank.

  • Manages performance of team through regular, timely feedback as well as the formal performance review process to ensure delivery of exceptional outputs and to foster the engagement, motivation, and development of team.

  • Develops and implements process improvements and procedures for financial centers to increase operational efficiency and productivity within the Bank’s risk appetite.

  • Identifies, assesses, manages, monitors, and reports risks of all types to ensure financial centers are compliant with banking law, regulations, policies, and procedures. Conducts data analysis to identify trends and patterns to recommend process changes.

  • Supports and builds out de novo strategy, ensuring new financial centers operate soundly to deliver extraordinary client service.

  • Oversees all branch operations. Partners with the Head of Retail Banking to support client’s needs and Bank’s strategic priorities.

  • Responsible for preparing financial centers for internal and regulatory audits for satisfactory ratings.

  • Oversees operation control process effectiveness through monitoring and site visits. Partners with line of business leadership to remediate risk and compliance issues identified by 1st, 2nd, 3rd Lines of Defense reviews and division testing. Ensures action plan/remediation activities address identified risk/opportunities and monitor to expected results.

  • Provides high-limit transaction approvals, exceptions, and variances to established policy or procedures.

  • As required, lead project or participate as a subject matter expert in various Retail Bank Operations projects.

  • Oversees all security/control functions; robberies, fraud, large teller differences, defalcations, operating losses and violations of the Bank's Code of Conduct. Monitors, reports, and directs corrective measures to address deficiencies.

  • Directly coordinates and implements optimization activities for Branch Banking (e.g., de novos, relocations, consolidations, model changes)

Educational Requirements

  • University (Degree) Preferred

Work Experience

  • 5+ Years Required; 7+ Years Preferred

Physical Requirements

  • Physical Requirements: Sedentary Work

Career Level


Preferred Qualifications

  • 10+ years of retail bank operations experience

  • Experience with Mergers & Acquisitions (M&A)

  • De Novo branch implementation and process improvement experience

  • Previous experience leading retail banking operations teams and partnering with other operations leaders to address regulatory reviews.

  • Ability and willingness to travel at least 50% of the time by personal, or leased vehicle and/or by airplane within the state of CA and FL, including overnight stays.

Hybrid work is a minimum of four days a week, one flexible day for remote work.

Posting End Date: 7/18/24



Company Summary

EverBank provides nationwide banking services to consumer and commercial clients through a variety of channels, including online and mobile applications, as well as its Florida-based financial centers.

VEVRAA Federal Contractor

Benefits Summary

EverBank is committed to the well-being of its associates. That's why we offer a comprehensive Total Rewards package commensurate with the position and job-related qualifications, skills and knowledge. EverBank strives to pay wages competitive with those prevailing in our geographic areas and industry.

EverBank's Total Rewards package includes superior benefits such as, health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being.

EverBank prohibits pay discrimination on the basis of any protected characteristic.

EverBank may require a background check as a condition of employment. Qualified applicants with arrest and/or conviction records will be considered in accordance with applicable federal, state, and local laws and regulations, including, but not limited to, any laws and regulations specifically pertaining to banks and federal contractors.

EverBank seeks priority referrals of protected veterans for jobs at all locations within the state.

Pay Range $135,500 to $183,300

EEO Statement

EverBank, N.A. is an equal opportunity (EEO) employer, dedicated to maintaining a work environment free of bias, harassment, discrimination and retaliation. As an EEO employer, EverBank expressly prohibits discrimination, harassment and retaliation based on protected characteristics such as race, creed, ethnicity, color, age, religion, sex, sex stereotype, pregnancy, sexual orientation, gender, gender identity, gender expression, transgender status, marital status, national origin, ancestry, physical or mental disability, genetic history and information, or military or veteran status. Providing a safe, inclusive environment is a priority at EverBank and, consistent with that mission, EverBank considers all qualified applicants for employment regardless of protected status.

Pay Transparency Non-Discrimination Provision

We will not discharge or in any other manner discriminate against associates or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another associate or applicant. However, associates who have access to the compensation information of other associates or applicants as a part of their essential job functions cannot disclose the pay of other associates or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by us, or (c) consistent with our legal duty to furnish information. If you believe that you have experienced discrimination, contact OFCCP at 1.800.397.6251. TTY 1.877.889.5627. (;!!L8-7AA!WETVLfn333rqXNYi0-qITSUktDEWiFnQqvstF1J-gO8B03ANdCf4ucPkrvzeJpXk8bwyTvLqjEa8-JEpoxwcjXaB$) .

Machine Readable Files

The Transparency in Coverage Final Rules require certain group health plans to disclose on a public website information regarding in-network provider rates and historical out-of-network allowed amounts and billed charges for covered items and services in two separate machine-readable files (MRFs). The MRFs for the benefit package options under are linked below:

Machine Readable Files (MRFs) - Aetna