Job Information
Apple Training Delivery Manager in Elk Grove, California
Training Delivery Manager
Elk Grove, California, United States
Corporate Functions
Summary
Posted: May 06, 2025
Weekly Hours: 40
Role Number: 200599957
At Apple, we believe a fun and inclusive work environment where creativity and innovation thrive starts with hiring dedicated people from a diverse set of backgrounds that can approach problems with varying perspectives. Are you passionate about workplace learning and training development? Can you quickly and optimally identify learning needs and build instructionally-sound training materials to meet those needs? If so, keep reading.
The AppleCare Training Development organization is responsible for developing training solutions for AppleCare Support Advisors. In the Training Delivery Manager role, you will lead a team of Instructors to meet the training needs of the Elk Grove site and the Americas organization. This role will concentrate on on-site delivery efforts but will also support virtual efforts. This position will work under tight deadlines in a fast-paced, dynamic environment that demands high quality, creativity and consistency.
Description
In this role you will be responsible for:
Supporting Instructors while encouraging their development.
Developing Instructors' skills in both classroom and virtual delivery by using North Star observations, effective feedback, and continuing education.
Acting as the primary point of contact for addressing the training needs of the business.
Partnering with the training coordinators to lead the training schedule for team and line of business support.
Encouraging continuous improvement by regularly monitoring and sharing standard processes.
Demonstrating leadership by encouraging new insights and organizational innovation.
Collaborating across organizational boundaries to achieve common goals.
Driving strategies for implementing training and organizational development initiatives.
Building positive relationships with key partners.
Ensuring high-caliber training is delivered consistently to our organization.
Partnering with the Development team to ensure that all training materials are current and reflect best practices.
Partnering with other Training Delivery Managers on business objectives and key initiatives.
Minimum Qualifications
Minimum of two years experience in training or quality teams
Minimum of one year experience leading geographically dispersed teams
Excellent verbal, written and interpersonal communication skills.
Minimum of two years of experience in project management with the ability to manage multiple projects within tight timeframes.
Preferred Qualifications
A proven track record in training within a customer support multinational company.
Familiarity with the instructional design process.
Excellent presentation, classroom delivery and facilitation skills.
Pay & Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $112,500 and $169,200, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more about Apple Benefits. (https://www.apple.com/careers/us/benefits.html)
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .
Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation.
Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (https://www.apple.com/jobs/pdf/EverifyPosterEnglish.pdf) .
Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more .
Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more .
Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines applicable in your area.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.