Job Information
General Dynamics Information Technology Spanish/English Bilingual Contact Center Associate in El Paso, Texas
Req ID: RQ174650
Type of Requisition: SCA
Clearance Level Must Be Able to Obtain: None
Public Trust/Other Required: Other
Job Family: SCA
Skills:
Call Center,Customer Satisfaction,Customer Service,Data Entry,Inbound Calls
Experience:
1 + years of related experience
Job Description:
Customer Service Representative I
Are you an excellent problem solver? Are you passionate about people? Do you exhibit grace under pressure?
If so, a Contact Center Associate position with General Dynamics may be perfect for you and we invite you to apply to join our rapidly growing team of contact center professionals in El Paso, TX.
As a Customer Service Representative with General Dynamics Information Technology, you will utilize your root cause analysis and problem solving skills to manage inbound calls in our state-of-the-art contact center while supporting a large federal government contract. If you enjoy helping others, you will find this role to be both challenging and rewarding.
A day in the life of a Customer Service Representative:
Answer incoming phone calls on behalf of client; provide accurate and appropriate information to callers
Assist customers by researching issues, exploring answers, and providing information and alternative solutions
Place outbound customer service or customer satisfaction calls, as required by client
Complete call guides; gather and verify required information
Attend telephone skills and program information training sessions; adhere to established levels of service
Adhere to established customer service and documentation standards within required time frames
Adhere to contact center scheduling, ensures telephone coverage during contact center hours of operation
Perform clerical or administrative duties as assigned
As a well-qualified candidate for this role, YOU MUST have:
A high school diploma or G.E.D.
1 or more years of customer service or other telephone experience
An ability to read, write and speak both Spanish and English fluently
Experience working with fax machines, computer software, and telephone technology
An ability and willingness to work and train onsite as required
Access to high speed wired internet connection
Access to a quiet work environment free from distractions
An ability to pass a criminal background check, drug screening, and credit check
Texas residency living within a reasonable driving distance within (appoximately 60 miles) of our El Paso facility
Even BETTER if YOU have:
1 or more years of call center experience (HIGHLY preferred)
Demonstrated experience working with desktop/laptop setup and basic software installation
Intermediate proficiency with web-based browsers such as Google Chrome or MS Edge
Demonstrated ability utilizing multiple monitors with an ability to multitask and talk while typing
An ability to work independently with limited supervision
Work Environment:
Hybrid
Hours of operation are : 24/7
Potential work schedule: 10:30 am - 7:00 pm MST, M-F (Schedule subject to change at any time)
Must be able to working first 90 days without absences
WHAT GDIT CAN OFFER YOU:
Competitive pay plus benefits
A hybrid work environment with opportunities to work from the comfort of your own home
An opportunity to support a large government contract that aids citizens and businesses alike
Applying for a career in GDIT’s Engagement Center is as easy as 1…2…3. To learn more about GDIT’s Help Desk or Call Center positions and our candidate application process please call 833-GDIT-123.
#EPCSR #ITCContactCenter #HHSPSCEG
The likely hourly rate for this position is between $12.55 - $20.84. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.