Job Information
Texas Tech University Health Sciences Center – El Paso IT Support Senior Technician (IT/Alberta) in El Paso, Texas
40746BR
Extended Job Title:
IT Support Senior Technician (IT/Alberta)
Org Level 1:
Texas Tech Unv Hlth Sci Ctr El Paso
Position Description:
The Senior IT Support Technician has an expert level of technical knowledge and experience in one or more IT-related areas. This position's scope of responsibility includes providing technical support and assistance to departments, faculty, staff, and students with the use of hardware and some software support and maintenance. The Senior IT Support Technician will also specialize in hardware and software that support institutional strategic initiatives, and manage area or unit IT projects that impact multiple departments or units.
Requisition ID:
40746BR
Optional Attachments:
Transcript
Travel Required:
Up to 25%
Major/Essential Functions:
Oversee the daily activities of Service Desk support by participating on the phone support and ticket rotation, as assigned. Manage service desk activities by assisting with the monitoring and assigning of incoming tickets. Serves as a liaison between PC support and other IT related areas when solving issues and/or working on new projects. Answer helpdesk calls. Serve as the first point of contact for customers in main campus and satellite clinics seeking technical assistant over the phone, in-person, or ticketing system
Responsible for the maintenance and support of the Tanium application and version upgrades. Responsible for the deployment of software, creation of scripts patch testing, patch campus scheduling and maintaining of pc images in KACE 2000 appliance
Coordinate with 3rd party vendors to troubleshoot and resolve hardware and/or application issues. Refer major hardware or software problems or defective products to vendors. Coordinate with internal and external agencies to isolate problems, make repairs and restore service to systems
Performs other duties and tasks as assigned from time to time, consistent with established verbal and written policies, procedures, and schedules. Manage special projects as assigned to include; transfer of equipment, computer imagining, surplus process student orientations, refresh, provide software / hardware quotes etc.
Extensive experience supporting Windows and Mac operating systems. Troubleshoot hardware and software malfunctions
Perform work in the repair, maintenance, and installation of a variety of equipment and peripherals
Analyze root causes and resolve issues. Able to provide IT Desktop Support to end-users throughout the institution
Prepare systems for deployment. Deploy and maintain system patches and images
Collaborate with teammates to identify process improvements
Create, change and maintain documentation. Develop automation workflows and integrations
Lead IT projects and work collaboratively with cross-functional teams. Assist team members with technical issues
Provide training to staff on various technical subjects.
Ability to communicate technical information to a non-technical audience
Maintain inventories of hardware and software
Provide support to C-Suite and executive teams. Provide after-hours and weekend support
Adhere to all TTUHSCEP policies, procedures, and processes
Personally demonstrate, display, and act in accordance with TTUHSCEP’s values (Service, Respect, Accountability, Integrity, Advancement, and Teamwork)
Actively promote and encourage staff across the institution
Participate on-call rotation
Other duties as assigned
Grant Funded?:
No
Minimum Hire Rate:
Compensation is commensurate upon the qualifications.
Pay Basis:
Monthly
Work Location:
El Paso
Preferred Qualifications:
Industry certifications such as CompTIA A+, Network+, Security+, Apple, Microsoft, ITIL, or equivalent experience
Preferred Texas Driver License
Campus:
HSC - El Paso
Department:
Information Services Elp
Required Attachments:
Cover Letter, Resume / CV
Job Type:
Full Time
Pay Statement:
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.
Job Group:
Senior Level IT
Shift:
Day
EEO Statement:
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.
Required Qualifications:
- Bachelor's degree with coursework in computer science, MIS, IT, or other related area plus seven (7) years related full-time paid experience OR a combination of related education and/or experience
Does this position work in a research laboratory?:
No
Navy Enlisted Classification Code:
CTT, IT
Army Military Occupational Specialty Code:
25B, 255A
Air Force Specialty Code:
3D1X1, 3D1X2
Marine Military Occupational Specialty Code:
0651, 6694
Jeanne Clery Act:
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx