Job Information
Robert Half Customer Service Representative in El Paso, Texas
Description We are looking for a Credit Clerk based in El Paso, Texas, who will be a vital part of our customer service team. This role offers a contract to hire employment opportunity within the telecom industry. As a Credit Clerk, you will be handling customer credit applications, maintaining customer credit records, and resolving customer credit inquiries.
Responsibilities:
• Process customer credit applications with accuracy and efficiency
• Maintain precise customer credit records
• Resolve customer credit inquiries promptly and professionally
• Monitor customer credit accounts and take necessary action to collect delinquent payments
• Act as the key liaison between the company and customers to build and establish long-term relationships
• Provide customer service support in quoting, fulfilling demand, ensuring on-time delivery of orders, and providing engineering support
• Address and troubleshoot customer problems in coordination with internal and external resources
• Take responsibility for on-going sales support activities for the order to invoice process
• Ensure timely processing of customer purchasing orders
• Manage the customer interface for backend quality processes, corrective actions, and field quality reports
• Handle credit processes to ensure inventory integrity and minimize write offs/bill backs
• Manage the customer interface for crucial credit & financial information as well as coordination of all available resources and support functions. Requirements • Proficiency in handling inbound and outbound calls
• Proven experience in customer service roles
• Proficiency in data entry tasks
• Ability to handle email correspondence professionally and effectively
• Proficiency in Microsoft Excel and Microsoft Word
• Experience in order entry processes
• Ability to schedule appointments efficiently and accurately
• Excellent communication and interpersonal skills
• Strong organizational skills
• Ability to multitask and prioritize effectively
• High level of attention to detail
• Ability to work in a team environment
• Strong problem-solving skills
• Ability to work under pressure and handle difficult situations.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .