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Job Description Summary

As a Software Delivery Manager at GE Digital, you'll provide expertise in sustained customer success and growth in the post-sales customer lifecycle through training, technical support, renewals, outcome attainment, and customer advocacy, with a Digital focus. You'll also be responsible for departmental operations planning and execution of professional activities within a technical discipline.

Job Description

Did you know that research has shown that women [and people of color] are less likely to apply to a job unless they meet 100% of the requirements? GE Digital is committed to building an inclusive workplace where everyone feels like they belong and can bring their entire selves to work – this drives our innovation! Even if you don’t meet every one of the preferred criteria in this job description, we encourage you to still apply as you might be a fantastic fit for this role, or other currently open roles.

As a Software Delivery Manager at GE Digital, you'll provide expertise in sustained customer success and growth in the post-sales customer lifecycle through training, technical maintenance renewals, outcome attainment, and customer advocacy, with a Digital focus. You'll also be in charge of departmental operations planning and execution of professional activities within a technical discipline. Did you know that research has shown that women [and people of color] are less likely to apply to a job unless they meet 100% of the requirements? GE Digital is engage into building an inclusive workplace where everyone feels like they belong and can bring their entire selves to work – this drives our innovation! Even if you don’t meet every one of the preferred criteria in this job description, we encourage you to still apply as you might be a fantastic fit for this role, or other currently open roles.

Essential Requirements:

• Performing and managing the deployment of interacting complex enterprise software and software dependencies.

• End-to-end in charge of the Software Delivery part of projects to meet the schedule, cost and quality commitments.

• Good knowledge of IT infrastructures (e.g. High Performance Storage Systems, or IT Networks, or OS/VM environments)

• Project Execution control: Building effective Work Breakdown Structures (WBS).

• Trigger and validate engineering Gate Reviews (Solution, Factory Testing Readiness, Site Acceptance Readiness)

• Implement software delivery performance measurement indicators;

• Drive excellence in execution through continuous improvement and change management

• Assist tendering with the validation of the delivery model and estimations in coordination with the Regional Operations team and the Global Workforce Manager.

• Validate the Scope review at Tendering stage in coordination with the Solution Design team In collaboration with Maintenance & Support

• Ensure a smooth transfer to maintenance of ending projects through coordinated knowledge transfer.

• Comply and contribute to elaboration of relevant Quality Procedures, work instructions and Processes in Quality Management System

• Demonstrate EHS leadership and ensure Zero Deviation Plan is implemented in their area of liability

• Demonstrates and encourages positive, customer focus with a ‘can do’ attitude;

Qualifications/Requirements:

• Bachelor's degree from an accredited university or equivalent experience. Ideal subjects: Computer Science, IT Networking, Software Development

• Experience with Advanced Distribution Management Systems (ADMS) Electrical Networks

• Proven experience in Services – Software Commissioning

• On Time Delivery

• Costs deviation and promised budget (effort) deviation

• Software Delivery Processes Compliance

• Customer Satisfaction Travel – Subject to project demands, candidate would need to travel to customer sites, both internally and outside of UK;

Desired Characteristics:

• Extensive experience in software delivery organization, with operation (project delivery) background

• Strong background in integration aspects related to computer systems

• Industry knowledge in the field of operation and multi sites project organizations

• Process and methodology oriented

• Ability to remotely drive people towards a common goal

• Highly collaborative and able to work across the organization to accomplish common goals

• Driving change;

• Project Execution control: Building effective Work Breakdown Structures (WBS).

• Trigger and validate engineering Gate Reviews (Solution, Factory Testing Readiness, Site Acceptance Readiness)

• Implement software delivery performance measurement indicators

• Drive excellence in execution through continuous improvement and change management

• Assist tendering with the validation of the delivery model and estimations in coordination with the Regional Operations team and the Global Workforce Manager.

• Validate the Scope review at Tendering stage in coordination with the Solution Design team In collaboration with Maintenance & Support

• Ensure a smooth transfer to maintenance of ending projects through coordinated knowledge transfer.

• Comply and contribute to elaboration of relevant Quality Procedures, work instructions and Processes in Quality Management System

• Demonstrate EHS leadership and ensure Zero Deviation Plan is implemented in their area of responsibility;

• Demonstrates and encourages positive, customer focus with a ‘can do’ attitude;

Note: The role is remote until July 2024, when our office will be open and then the role will remain Hybrid mode.

Additional Information

Relocation Assistance Provided: No