Title: Manager of Student Records

Salary Range: $51,000.00

Contract Term Length: 12 Months

Standard Hours: 37.5

Work Location: Hybrid

FLSA Status: Exempt

College: Gateway Community & Technical College

Campus Location: Gateway Edgewood Campus

Department: Admissions

Total Rewards

Gateway Community & Technical College offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity including:

• Exceptional health care, vision, dental coverage for you and your family
• Tuition reimbursement/waiver for you, your spouse, and dependents
• 403(b) retirement plan: a 5% employee contribution receives a 10% employer match
• Vacation/Sick Time
• Work-Life Balance
• 9.5 Paid Holidays
• 2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions
• Employee Assistance Program

Job Summary

Manages the maintenance of student records and course data for the institution to ensure students receive quality academic services. Leads and directs the admission application processing and student records data entry services of Gateway Community and Technical College. Oversees the student credential awarding process.

Job Duties:

• Coordinates application and data entry services for the institution including the operation of the Records staff.
• Provide management and leadership of the institution’s Records department, including supervisory responsibilities.
• Manages the day-to-day operations related to student registration and records.
• Develops work schedule for the office and all personnel.
• Provide leadership and management to coordinate the institution's credential awarding processes and strategies.
• Resolves conflict between students, advisors and faculty and resolves any error issues.
• Provide initial and on-going training and evaluation of department staff. Manages and develops staff.
• Works with Enrollment Services to achieve student enrollment goals and students have met graduation requirements.
• Other duties as assigned.

Minimum Qualifications:

• Bachelor's degree in education, business administration, management, or a related field or equivalent and 6 to 8 years of relevant experience.
• Previous experience in a supervisory or leadership role
• Ability to handle conflicts and provide constructive feedback.
• Strong leadership, problem-solving, and decision-making skills
• Strong communication skills
• Experience in higher education administration, particularly in records management, admissions, or enrollment services.
• High attention to detail, independent, self-motivated, adaptable to fast-paced environments.
• Professional and courteous communication at all levels, both internally and externally.
• Clear verbal and written skills.
• Efficiently prioritize and meet deadlines.
• Proficient in Microsoft Office (Excel, Forms, Outlook, Teams, SharePoint, Word).

Preferred Qualifications:

• Ability to respond to changing institutional requirements
• Experience in and understanding of working with students from diverse populations is preferred.
• Experience working at the community college level is preferred.
• Familiarity with PeopleSoft and other relevant software.