Job Information

UnitedHealth Group Web Casting Event Consultant - Eden Prairie, MN in Eden Prairie, Minnesota

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

The Web Casting Event Consultant is responsible for the intake, engagement with the requestor and event management of high visibility, large virtual events that leverage the webcasting and video on demand capabilities. You will work closely with the Capability Manager, Operations and Technical teams to ensure the appropriate capabilities and level of service are provided to address the requirements for specific events. You will manage the event playbook, actively monitor the events while in progress and engage technical teams if issues arise. You will gather ongoing requestor and end user feedback and work with Capability, Technical and Operations teams to improve the experience for future events and to help inform the roadmap.

Primary Responsibilities:

  • Reviews event requests and translates the details into requirements

  • Partner with and train event owner on selected event platform

  • Works with the Capability Manager, Operations, Support and Technical teams to review the requirements and confirm the capabilities and level of service / support needed for the event

  • Owns the event playbook and coordinates the necessary teams and activities to prepare for the event

  • Monitors events while they are in progress, addresses event organizer questions and issues and engages support and technical teams as needed

  • Gathers, analyzes, and communicates requestor feedback to help improve future events and overall capabilities

  • Partners with the Organizational Change Management Team on communications relevant to event intake and Webcast capabilities

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • 3+ years of experience working with customers to understand their needs and translate into requirements

  • 3+ years of experience of project management experience, working on multiple projects concurrently

  • 3+ years of experience communicating and interacting with leadership teams

  • Demonstrated ability to manage and prioritize deliverables

  • Proven ability to work in a highly virtual and matrixed environment

  • You will be asked to perform this role in an office setting or other company location

  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained

Preferred Qualifications:

  • Undergraduate degree or higher education

  • Strong knowledge, prior experience with webcasting, video on demand technologies (Kaltura, MS Teams, etc.)

  • Excellent written and verbal communication skills - ability to communicate ideas and analysis in a clear concise fashion to clients, colleagues, and leaders

  • Ability to effectively manage and navigate high stress situations

Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drugfree workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Web Casting Event Consultant, Eden Prairie, MN, Minnesota