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ManpowerGroup Customer Care Representative in Eden Prairie, Minnesota

OVERVIEW

In this role you will be responsible of taking inbound calls and responding to the customers' requests including placing orders, suggesting additional products/promotions, addressing order concerns, and researching customer issues. As brand ambassadors of the organization, you have an important role in retaining and building new customers!

Shift: Tuesday-Saturday OR Sunday-Thursday

12:30 -9:30pm

2:30-11pm

3:30-12pm

Currently REMOTE due to COVID-19

KEY RESPONSIBILITIES

*Support Net Promoter Score Goal by demonstrating professionalism, driving to one call resolution and treating every customer with a friendly smile!

*Drive and achieve Key Departmental Metrics:

*Deliver the correct scripts, suggesting add-on items, and providing customers with promotions.

*Maintain and effectively articulate a thorough knowledge and skill base for products, policies, procedures, and computerized information systems.

*Average Handle Time: Drive to efficient and effective sales and service calls.

*Demonstrate professionalism and flexible to scheduling needs of the changings needs of a 24/7 retail environment.

*Attend team meetings, complete ongoing Lessonly training and support other areas of the department as needed.

QUALIFICATIONS / KNOWLEDGE, SKILLS & ABILITIES

*High School diploma or GED

*Minimum six months sales, customer service or related experience

*Professional, flexible and positive team player that is self-directed and self-motivated

*Familiar with keyboard and basic computer skills-including using Windows based programs, navigating the Internet, and willing to learn new technologies

*Excellent interpersonal skills and strong telephone etiquette, including the ability to communicate, use decision-making skills and other resources, and resolve conflict in a professional manner

*Excellent time management and multi-tasking skills and ability to work in a fast-paced environment

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

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