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Aerotek BP - Business Analyst I in Eden Prairie, Minnesota

Job Title: Sales Support Representative

Candidates will focus on providing phone support to Sales Representatives by answering general sales support questions and assisting with system navigation.

Primary Responsibilities:

  • Handling in-bound phone calls professionally and provide excellent customer service

  • Research and Resolve Sales Agents questions relating to:

o how to use self- service tools and to troubleshoot system issues

o Member concerns

o Medicaid Verification

o Application Status and Eligibility

o On-boarding & Certification process

o Commission questions

  • Document Call Resolution of each contact in various systems in a clear and concise manner

  • Demonstrate the ability to provide a quality experience for all of our customers

  • Meet minimal performance goals on a weekly basis

Qualifications:

  • Ability to communicate clearly and concisely (verbally and written)

  • Strong computer skills are required, including but not limited to: knowledge of Microsoft Word, Excel, Microsoft Outlook, & keyboarding skills

  • Ability to learn new computer applications quickly and toggle between multiple systems

  • High School diploma or equivalent (GED)

  • Ability to multi-task.

Preferred Qualifications:

  • Experience working in a call center

  • Healthcare and/or insurance industry experience

  • Medicare knowledge

  • Experience supporting a sales team or working with sales representatives

  • Experience navigating a computer while on the phone

Physical Requirements and Work Environment:

  • Extended periods of sitting at a compute

  • Use of hands/fingers across keyboard or mouse

  • Office environment

Training:

  • 8:00 AM to 4:30PM Monday- Friday (Local Time)

  • 4 weeks (Candidates cannot miss any days during training)

  • A Grammar, Excel and Word Test must be passed with an 80% or higher

Once they have completed training, Candidates must be able to:

  • pass product certifications annually

  • work any shift between

o Minnesota: 7:00 AM and 8:00 PM Central time Monday - Friday

  • to work on weekends or overtime as requested

  • Temporary-to-permanent only for the right fit

Skills:

Customer service, Administrative support, Call center, Healthcare customer service, Healthcare csr, Insurance sales, Health insurance

Top Skills Details:

Customer Service

Additional Skills & Qualifications:

Customer Service

Healthcare

Call Center

Experience Level:

Intermediate Level

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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