Job Information
Hoselton Service & Internet Sales Consultant - Automotive in East Rochester, New York
Service & Internet Sales Consultant - Automotive
Summary
Title: Service & Internet Sales Consultant - Automotive
ID: 921
Description
Hoselton Nissan is looking for a Service & Internet Sales Consultant!
Job Summary:
We are seeking a motivated and results-driven individual to join our dynamic sales team in the Nissan store. The ideal candidate will have a passion for automobiles, excellent communication skills, and a strong work ethic. As a Service & Internet Sales Consultant, you will be responsible for prospecting and mining the service drive for sales opportunities while providing exceptional customer service to our clients.
Responsibilities:
Vehicle Purchasing and Acquisition
Identify and purchase vehicles that meet the pre-owned department’s inventory needs.
Collaborate with management to understand current inventory demands and purchase vehicles accordingly.
Negotiate and evaluate trade-in values to optimize profitability.
Navigate daily online listings, other dealers’ websites and various other outlets to source needed inventory.
Revenue Radar and Manifest List Engagement
Utilize provided revenue radar tools to identify prospective customers and vehicle purchase opportunities.
Engage with existing and prospective customers via phone, text, and other communication channels to schedule appointments and discuss potential vehicle sales or trade-ins.
Act on manifest lists by reaching out to targeted vehicle owners to discuss potential purchase options.
Act on buy at home leads by reaching out and assisting in answering questions and engaging in conversation to help schedule appointment that would lead to sale in a timely fashion
Customer Relationship Management
Build and maintain strong relationships with customers, demonstrating exceptional customer service.
Schedule appointments with customers for evaluations, providing information on trade-in values, offers, and purchase process.
Serve as a primary point of contact for vehicle acquisition and offering clients a seamless and positive experience.
Maintain notes on all communication utilizing the organization’s CRM.
Qualifications:
Proven track record in automotive sales or a related field. (We offer training if you don't have automotive sales experience.)
Excellent communication, negotiation, and interpersonal skills.
Strong customer service orientation with a passion for exceeding customer expectations.
Ability to work independently and as part of a team in a fast-paced environment.
Proficiency in using CRM software and other sales tools.
Valid driver's license with a clean driving record.
High school diploma or equivalent.
If you are a results-driven individual with a passion for automobiles, we encourage you to apply for our Service & Internet Sales Consultant position. Join our team and become part of a thriving automotive dealership committed to excellence in customer service and sales.
Why Hoselton ? We offer......
Competitive salary with commission-based incentives
Health insurance and retirement savings plans
Medical insurance as low as $11/week, dental as low as $4/week and vision as low as $1/week
$500 employer sponsored FSA benefit card
401(k) retirement plan (with profit sharing & employer match)
Group Life & Disability Insurances
Ongoing training and professional development opportunities
Employee discounts on automotive products and services
Positive and supportive work environment with opportunities for advancement
This is a great opportunity to work for a premier auto dealership that has been doing business since 1920!
See our "Welcome to Our Family" video here: https://www.youtube.com/watch?v=UpOWIYqaAGE
Don't wait... click Apply Now or call Human Resources at (585) 586-7373!
POSITION SUMMARY
DUTIESANDRESPONSIBILITIES
The Service & Internet Sales Consultant is accountable for performing the duties and responsibilities described below. The list, however, is not necessarily an exhaustive description of the duties and responsibilities associated with the job.
Vehicle Purchasing and Acquisition
Identify and purchase vehicles that meet the pre-owned department’s inventory needs.
Collaborate with management to understand current inventory demands and purchase vehicles accordingly.
Negotiate and evaluate trade-in values to optimize profitability.
Navigate daily online listings, other dealers’ websites and various other outlets to source needed inventory
Revenue Radar and Manifest List Engagement
Utilize provided revenue radar tools to identify prospective customers and vehicle purchase opportunities.
Engage with existing and prospective customers via phone, text, and other communication channels to schedule appointments and discuss potential vehicle sales or trade-ins.
Act on manifest lists by reaching out to targeted vehicle owners to discuss potential purchase options.
Act on buy at home leads by reaching out and assisting in answering questions and engaging in conversation to help schedule appointment that would lead to sale in a timely fashion
Customer Relationship Management
Build and maintain strong relationships with customers, demonstrating exceptional customer service.
Schedule appointments with customers for evaluations, providing information on trade-in values, offers, and purchase process.
Serve as a primary point of contact for vehicle acquisition and offering clients a seamless and positive experience.
Maintain notes on all communication utilizing the organization’s CRM
EXPECTATIONS
Demonstrate a strong dedication to customer service
Adhere to Company Policies and Procedures, including the dress code
Perform duties as workload necessitates
Maintain a positive and respectful attitude
Communicate regularly with supervisor about department issues verbally and/or in written form
Demonstrate flexible and efficient time management and ability to prioritize workload
Consistently report to work on time prepared to perform duties of the position
Strive for harmony and teamwork within the department and between other departments
Communicate verbally and non-verbally clearly, concisely and with enthusiasm in all interactions
Listen actively to understand others completely
General housekeeping – maintaining a clean and efficient work area free of debris and clutter
REQUIRED COMPETENCIES
Strong attention to detail
Organization and follow up skills
Ability to multi-task and prioritize workload
High motivation, work ethic, and enthusiasm
Professional appearance and attitude
Must possess excellent verbal and written communication skills
Some computer knowledge and/or experience
Must be at least 18 years of age and eligible to work in the U.S.
Must be able to pass a drug test
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Stand, walk, sit
Use hands to handle the phone, computer mouse and keyboard, etc.
Bend, stretch, and reach with arms and legs
Climb, balance, stoop, kneel, crouch
Talk, hear and smell
Lift and move up to 20 pounds
Vision requirements include closeness, distance, peripheral, depth perception and the ability to focus
Use physical and manual dexterity
Ability to sit for a long period of time in an office chair
Use computers and office equipment as part of their daily functions
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
May be exposed to moderate noise (i.e., office machines, computer printers and light traffic)
WORK SCHEDULE
Full time employees are regularly scheduled for 40 hours within the confines of our operating hours. Overtime as needed and approved by the manager. All employees are required to take meal breaks in accordance with New York state law.
Hoselton Auto Mall is an equal opportunity employer.