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Genisys Credit Union Retail Branch Manager - Eagan, MN in Eagan, Minnesota

At Genisys Credit Union, we value our employees who are essential to our ongoing growth and success as a financial institution of choice. Our locations are consistently recognized for providing excellent customer service, with our Branch Managers leading the way! We are now seeking motivated candidates for a Branch Manager position at our Eagan, MN branch. This position is eligible to earn incentive pay. This position offers an opportunity to make a difference in more ways than one! First, it offers an opportunity to make a difference within the branch, by helping to set and implement goals to expand the Credit Union's growth. Second, it offers an opportunity to make a difference within the team by rallying and coaching their direct reports to be effective and efficient through promoting accuracy, excellent customer service, and promoting teamwork. Third, it offers an opportunity to make a difference within the local community by giving back through Genisys sponsored community events. Are you interested in making a difference? If so, check out the information below: Position Purpose: Position requires responsibility for directing and administering the day-to-day sales and operational efforts of the Branch. Plans, directs, and manages the member services activities of the branch with oversight of a full range of products and services to members and prospective members through needs based selling. Holds direct responsibility as a leader/coach to achieve branch sales, business, financial and marketing goals, and to improve the share of market for the branch area. Oversees branch service quality, physical security, internal controls and audit integrity, and appearance. Job Duties (include but not limited to): Works with their Regional Manager, VP Sales & Service, and other Senior Team members, to develop, communicate, and implement branch sales plans and directives. Supervises work scheduling and workflow of daily routine operations. Addresses and resolves sales related problems. Implements and monitors sales and service quality plans. Implement credit union plans at the branch level to assure consistency and productivity commensurate with staffing levels, facilities, and market area. Addresses and resolves sales related problems. Implements and monitors sales and service quality plans. Implement credit union plans at the branch level to assure consistency and productivity commensurate with staffing levels, facilities, and market area. Supervises and assists with member services and teller functions. Provides leadership through effective coaching and communication. Conducts regular meetings with Branch employees to inform and train. Discusses areas needing improvement and changes in procedure: Monthly Observation Coaching, weekly one-on-one coaching, and weekly sales meetings. Ensures that members' requests and questions are promptly resolved Promotes branch business development and seeks to broaden member base, implements Credit Union member service quality standards and ensures adherence to service quality programs. Proactive in maintaining member satisfaction through branch employee knowledge levels, courtesy, appearance, responsiveness, accuracy, and communications. Handles unusual or difficult member situations beyond the scope of branch personnel. Works with HR to resolve serious personnel problems which are escalated to the Retail Branch Manager. Fills in and performs duties in Branch positions as needed. Qualifications: Bachelor's Degree required Two to five years of related experience in a financial institution, with a minimum of two years of supervisory experience Sales Experience Skills/Abilities: Strong interpersonal, leadership, and supervisory skills Well organized Attention to detail Ability to operate related computer applications and basic business equipment Good marketing skills Ability to maintain an effective and efficient work flow Benefits: Vacation and Paid Time Off Health, Dental, Vision, Life Insurance, F exible Spending Accounts, & Short Term/Long Term Disability Available Paid Tuition to $5000 per year Bereavement Pay Holiday pay at 8 hours per observed holiday Free Financial Planning Assistance 401k up to 3% match and 5% Profit Share Don't meet every single requirement listed here? That's okay! At Genisys, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this position but your qualifications or past experiences don't align perfectly with those listed in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other open positions we have! EOE M/F/Disability/Veteran

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