Job Information

TTEC Senior Team Lead, Service Delivery in Dumaguete, Philippines

We're hiring and seeking for a Senior Team Lead to help us manage a team of healthcare support representatives and team leads and deliver exceptional experiences with TeleTech.

Now, more than ever, how we connect is everything. That's why we're moving our processes online to bring you virtual interviews & assessments you can experience from the comforts of your home. Connect to your possibilities with TeleTech through a phone interview & learn as you go with coaching for our online assessments. We'll send you forms & keep you updated via email. All so we can secure your new career with us.

What you'll bring to us:

• Coordinates, supervises, and accounts for the daily activities of the business support, technical/production team or unit

• Provide leadership, direction, and guidance to the team to ensure quality, productivity, and regulatory goals and requirements are achieved.

• Participates in quality improvement and process enhancement projects.

• Setting a positive work environment and achieves teamwork and innovation among employees.

What you'll be needing:

  • 1 year experience working as lead or supervisor or equivalent experience including managing operations of a work unit

  • Adept with Microsoft Outlook, Microsoft Office with basic computer skills, and web-based navigation

  • Knowledge of the healthcare industry is an advantage

  • Excellent communication skills – verbal and written

Who We Are

TeleTech is a pioneer in customer experience, engagement and growth solutions. Our 40,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from our four customer experience segments-Consulting, Technology, Care and Growth-to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.

Job: *Operations / Business Support

Title: Senior Team Lead, Service Delivery

Location: PH-Central Visayas-Dumaguete

Requisition ID: 02QU8