AMVETS Jobs

Covetrus Enterprise Business Systems Mission:"Partnering with business leaders to deliver awe-inspiring best-in-class enterprise-wide business technologies that propel Covetrus in advancing our industry-leading strategy" The Product Manager, Salesforce Sales and Marketingis responsible for establishing and maintaining a an iterative Product Roadmap byleading a team of professional Salesforce specialists including administrators, business analysts and developers.This person is responsible for all aspects of service delivery and performance management for their team, as well as act as a key enabler for the delivery of Product enhancements via our CRM product roadmap. They are a strategic partner for the Sales and Marketing organizations across the Covetrus Global footprint. This position reports to the Director, CRM Center of Excellence. ESSENTIAL DUTIES AND RESPONSIBILITIES Develop and sustain an effective and efficient team that exemplifies the missions and values of Covetrus and Product Engineering. Lead a team that provides daily administration and technical/functional support for Salesforce Sales Cloud and Pardot instance including user administration, profiles and roles, and platform customization. Collaborate with colleagues and business stakeholders to maintain the CRM Roadmap by collecting, analyzing, understanding, and translating high-level business to the product teams and developers as needed. Lead a team of Business Analysts to capture, refine, and finalize a backlog of enhancements to drive and improve the Salesforce-based sales and marketing tools. Provide product management for the full suite of Sales and Marketing-related CRM tooling including the delivery of prioritized enhancements. Collaborate with other Product Managers within the CRM CoE to support overlapping features, functions, and objectives. Identify, track and manage actionable KPIs that are geared toward service delivery and assist the business in identifying, tracking and managing KPIs that enable performance as defined by revenue growth and customer satisfaction. Collaborate with internal stakeholders to ensure the design and functionality of the platform is driving productivity,efficiency, consistency,and measurable value across the organization. Keep current with new and updated apps, features and functionality in our current environment and the CRM, Sales, and Marketing space to recommend how Covetrus may leverage these innovations and drive their adoption and implementation. Coach their team to assist application users by tracking, analyzing, and solving user problems based on an understanding of business process workflow within the CRM ecosystem. Facilitate or participate in testing activities to ensure development work meets user requirements. Document and maintain processes, policies, application configuration, training and help related material. Perform other duties as needed or required. SUPERVISORY RESPONSIBILITIES Reports toDirector of CRM CoE Responsible for team of 4+ FTE QUALIFICATIONS: Education and/or Experience Bachelor's Degree in Business, Computer Science and/or related field Minimum four years' experience working in and with Salesforce Experience with Marketing and business analytics tools a plus Certificates, License & Registrations Salesforce.com Administrator Certification a plus Competencies (Skills & Abilities) Sales operations Marketing, and marketing automation software (i.e. Pardot, Marketing Cloud) Strong background in Salesforce.com security practices including implementing role-based access to views and data Strong data management skills Detail-oriented with strong analytical skills Excellent verbal and written communication skills Ability to work independently and be self-motivated PHYSICAL DEMANDS/WORK ENVIRONMENT The physical demands described