Job Information
Amazon Senior Program Manager, A to Z Experiences in Dublin, Ireland
Description
Are you a passionate, self-starting Program Manager interested in building products to connect Amazonians with the information, resources, and insights they need through best-in-class intranet solutions? We are looking for a Program Manager that is customer obsessed, has a bias for action, and wants to learn and be curious. You will join the A to Z Experiences team supporting our product team in managing highly successful launches and ongoing operation of new intranet mobile and web applications for Amazonians.
Key job responsibilities
Day-to-day product operations support, ensuring timely responses to issues raised by the customers of our products across Amazon
Developing and implementing plans to ensure our end users adapt successfully to the changes arising from our new product launches
Managing multiple (cross-functional or technical and non-technical) stakeholder groups each week.
Building weekly detailed reports around support ticket volumes, project progress, feedback, survey results, and metrics.
Ability to take action and ownership of situations with minimal guidance.
Managing multiple project/programs simultaneously.
Recruiting and managing beta test users
Supporting Product Managers in the authoring and execution of User Acceptance Tests
Attending weekly business reviews to review programs assigned with leadership.
About the team
As part of People eXperience Technology (PXT), we deliver products that are used by all Amazonians in their daily roles in Amazon. Within PXT, the A to Z Experiences team owns Amazon A to Z, Amazon’s flagship employee intranet application. A to Z provides Amazonians with access to tools and resources related to their employment, their workplace, their careers, and that of their teams (if they are a manager). A to Z is available to users before, during, and after their time at Amazon as both a web application and a mobile application. It supports our corporate employees, our associates in our Fulfilment Centres, and our alumni.
We are open to hiring candidates to work out of one of the following locations:
Dublin, D, IRL
Basic Qualifications
Experience in program or project management
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Experience implementing repeatable processes and driving automation or standardization
Experience in complex problem solving, and working in a tight schedule environment
Preferred Qualifications
PMP
Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent
Master's degree in management, business administration, economics, engineering, marketing
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).