Job Information
Dubai Holding Outlet Manager - Jumeirah Marsa Al Arab | Talent Pool in Dubai, United Arab Emirates
Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments. Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.
Jumeirah Group’s newest resort Jumeirah Marsa Al Arab will lead a new generation of Group’s ultra-luxury portfolio. Nestled at the tip of a peninsula at the heart of Dubai’s largest private beach, with design influences of a futuristic superyacht, Jumeirah Marsa Al Arab will feature 303 rooms, 84 suites, and 82 serviced residences set amid private landscaped gardens. It encompasses specially integrated wellness and leisure destinations and an impressive line-up of signature restaurants, including a new concept comprising 4 restaurants in 1. With all rooms offering a panoramic vista over the Arabian Sea, this statement property will mark a new epoch for Jumeirah Group.
About the Job:
We are actively seeking skilled individuals to join our Outlet Manager Talent Pool for full-time positions. The main duties and responsibilities of this role:
Organise and supervise the day-to-day operations of the F&B Outlet and ensure that all work is carried out in an efficient manner (which is consistent with operating policies and procedures and delivers service excellence)
Ensures team maintains a consistent cleaning regime. Record stock levels and comply with stock audit requirements
Monitor food hygiene standards and take proactive steps to maintain them and maintain an approach of continuous development to sustain the best hygiene standards
Maintain excellent guest relations and monitor guest comments
Ensure uniform and personal appearance are clean and professional and in line with Jumeirah grooming standards
Maintain confidentiality of proprietary information, and protect company assets
Manage the implementation of F&B standards in the outlet ensuring that staff take corrective actions as necessary in adherence to Jumeirah Group’s policies and standards
Monitor the profitability of the outlet. Identify areas and gaps for continuous improvements, provide recommendations and/or solutions to improve them and assist with implementing such corrective measures. Take initiatives to sustain them
Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other Colleagues
Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Provide on-the-job training and constructive feedback to subordinates to support their overall development
Consistently monitor the quality of food and beverages and service offered to guests and escalating any major problems/ complaints to senior management to ensure high service quality as per Jumeirah group quality standards
Presumes full responsibility of a specific Outlet(s) in the absence of the Outlet General Manager including and not limited to Forecasting, Audit and Compliance, Complaints and Escalations and smooth functioning of Outlet.
Actively seeks, collates, reviews and shares Guest feedback associated with food quality, service, and overall satisfaction and takes appropriate and timely action resolving any dissatisfaction
Ensure compliance to all relevant Health, Safety and Environment management procedures and controls within a defined area of activity so that Jumeirah group provides world class and luxurious hospitality services to its guests
Implement approved departmental policies, processes, and procedures. Provide instructions and guidance to subordinates where necessary. Monitor Colleague’s adherence to relevant policies and procedures so that work is carried out in a controlled and consistent manner while delivering a quality service to guests and maintaining standards of excellence
Work closely with Outlet General Manager to understand and achieve financial and department targets. Understand the department budget and financial statements and provide inputs where necessary. Assist Outlet General Manager in achieving maximum revenue and profit in line with budgeted and forecasted projections
Motivate subordinates and contribute to the identification of opportunities for participating in change initiatives, programs and projects considering best practices, improvement of processes and productivity improvement.
Perform related tasks and duties as assigned and deemed responsible by management.
Responsible and accountable for ensuring that all Guests are served as per the brand standard. Assist the Outlet General Manager in continuously growing the business
Accomplishes department’s results by assisting Outlet General Manager by communicating job expectations, planning, monitoring, and appraising performance as directed to all direct and indirect reports
About you:
The ideal candidate for this position will have the following experience and qualifications:
Minimum of 3 years of experience in relevant field preferably within the international luxury hospitality industry; 1 years of which in managerial position
Experience working in a multi-cultural environment
Influencing and Communicating
Adaptability and Flexibility
Attention to details
Appreciation of cultural diversity
Customer Service Orientation
Excellent Organizational skills
Exposure to manage projects
Time Management Skills
Planning, Scheduling, and Implementation
Knowledge of additional language is desired
About the Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, flights home, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.