Job Information
Dubai Holding Manager - Front Office - Jumeirah Marsa Al Arab in Dubai, United Arab Emirates
Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments. Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.
Jumeirah Group’s newest resort Jumeirah Marsa Al Arab will lead a new generation of Group’s ultra-luxury portfolio. Nestled at the tip of a peninsula at the heart of Dubai’s largest private beach, with design influences of a futuristic superyacht, Jumeirah Marsa Al Arab will feature 303 rooms, 84 suites, and 82 serviced residences set amid private landscaped gardens. It encompasses specially integrated wellness and leisure destinations and an impressive line-up of signature restaurants, including a new concept comprising 4 restaurants in 1. With all rooms offering a panoramic vista over the Arabian Sea, this statement property will mark a new epoch for Jumeirah Group.
About the Job:
An opportunity has arisen for a Manager to join our Front Office team at Jumeirah Marsa Al Arab. The main duties and responsibilities of this role:
To ensure through effective supervision that all services offered in the Front Office are always available, and are carried out with the utmost efficiency and courtesy as per the guidelines established and documented in the Rooms Operations Manual
To effectively handle and resolve any guest problems or complaints and keep Senior Hotel Management informed
To undertake Duty Management shifts if required
To ensure that on daily basis all standards and procedures are adhered to regarding Arrival and departure of guests, accommodation of special requests and handling of VIP arrivals.
To meet and welcome regular and VIP guests in accordance with Jumeirah and the hotel’s guest recognition programs
To liaise closely with all Heads of Department with regards to servicing and handling of incoming groups, VIP and regular guests
To assist the Sales team in aspects of controlling peak periods, resolving conflicts in bookings, changing dates and facilities for all group and corporate business
To oversee Service One and Front Desk projects and drive initiatives for these two departments
To review all operations analysis reports and develop new procedures and operating concepts as required
To research and keep abreast of all new technological advances within the industry and recommend to management any innovations and / or suggested improvements
To periodically inspect Front Office areas to ensure both the cleanliness and comfort of the hotel’s clientele is maintained and that all standards of amenities and touches are provided
To meet regularly with the Assistant Front Office Managers / Team Leaders to review the operation of the department to ensure smooth coordination and communication
To meet regularly with the Service One Manager to review the operation / team to ensure smooth coordination and communication
To be the Marsa Al Arab contact for the Jumeirah One loyalty program
To maintain all hotel records and forms as prescribed by local management and policies
To ensure that all departmental reports and correspondence are completed punctually and accurately
To ensure that the guest history files are maintained and kept up to date at all times
To ensure the ongoing maintenance of the Guest Recognition Programmes
To drive retention and recruitment for all of Front Office team
To ensure Audit requirements are met and successfully pass inspections
To plan and implement effective up-selling activities to ensure maximum room revenue through effective rate management
To entertain regular and potential clients
To attend hotel Diplomatic and other sales hosted functions to maintain customer loyalty
About you:
The ideal candidate for this position will have the following experience and qualifications:
Intensive experience working in a luxury hotel, with a minimum of 4 years of experience
Strong leadership abilities, including the ability to inspire and motivate a team to consistently achieve excellence
Professional appearance and demeanor, reflecting the luxury brand image of Jumeirah
Ability to multitask and prioritize tasks effectively in a fast-paced environment
Strong communication skills, both verbal and written, to effectively interact with guests and team members.
Ability to handle difficult situations with tact and diplomacy, ensuring positive guest experiences.
About the Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, flights home, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.