Job Information
Dubai Holding Intern - Front Office - Jumeirah Marsa Al Arab in Dubai, United Arab Emirates
Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.
Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities.
As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.
Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.
Jumeirah Group’s newest resort Jumeirah Marsa Al Arab will lead a new generation of Group’s ultra-luxury portfolio. Nestled at the tip of a peninsula at the heart of Dubai’s largest private beach, with design influences of a futuristic superyacht, Jumeirah Marsa Al Arab will feature 303 rooms, 84 suites, and 82 serviced residences set amid private landscaped gardens. It encompasses specially integrated wellness and leisure destinations and an impressive line-up of signature restaurants, including a new concept comprising 4 restaurants in 1. With all rooms offering a panoramic vista over the Arabian Sea, this statement property will mark a new epoch for Jumeirah Group.
About the Job:
An opportunity has arisen for a Front Office Intern to join the Rooms Division team at Jumeirah Marsa Al Arab. The main duties and responsibilities of this role:
• Give a warm welcome to guests on arrival and register them as well as issuing room keys in the appropriate welcome/key booklet
• Take payment from guests on arrival and departure and close their bills in compliance with the financial rules and regulations
• Be efficient in assisting guests throughout their stay with any requirements
• Sell rooms to walk-in guests, maximizing the Hotel revenue
• Ensures that the Front Desk and Front Desk Lounge is manned, operationally prepared and stocked at all times
• Maintains the privacy of all guests by ensuring that no details of the guests are disclosed to anybody
• Update all information given by guests on the Registration Card on check-in into the PMS
system making sure that all required information has been provided
• File all Registration Cards and dockets for in-house guests in appropriate buckets and
perform regular bucket-check.
• Neatly file registration cards of departed guests by date and in alphabetical order.
• Scan the passport/valid ID of every guest on arrival and save the data correctly for the CID Report
About you:
The ideal candidate for this position will have the following experience and qualifications:
• Prior experience in a 5-star Hotel is desired
• Fluency in written and spoken English
• Knowledge of basic Microsoft Office applications.
• Knowledge of front office application.
About the Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, flights home, life insurance, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.