AMVETS Jobs

About Dubai Holding Group Services :

Group Services is Dubai Holding’s shared business services arm that provides consolidated business solutions in procurement, finance and human capital across the Group. With a commitment to talent, digital innovation and continuous improvement, it delivers best-in-class service, enhancing the Group's overall performance.

Group Services is dedicated to transforming operations, elevating service quality and cultivating specialised teams focused on excellence and innovation.

Group Services comprises of :

Group Services Procurement delivers end-to-end value through strategic sourcing, supplier management, and contracting. Enabled by advanced technology, streamlined processes, strong governance, and data-driven insights, it ensures responsible sourcing, cost efficiency, and operational excellence.

Group Services Finance manages financial transactions, budgeting, and reporting to ensure strong fiscal health and cash flow. It empowers informed decision-making through insights that drive sustainable growth and profitability.

Group Services Human Capital manages the full employee lifecycle, ensuring a smooth journey from recruitment to offboarding while fostering a culture that values and supports people—the Group’s greatest asset.

Empowering talent for the future:

Group Services’ greatest strength lies in its people; their collective capabilities serve as the driving force of the company. Dedicated to creating a vibrant talent hub where challenging the norm leads to innovation, collaboration fuels creativity and caring for people and partners cultivates strong relationships, Group Services aims to build a foundation for sustained success.

As a business that views success as a shared journey and celebrates every achievement along the way, Group Services offers the opportunity to grow, develop skills and make a meaningful impact.

Dubai Holding Group Services proudly supports a diverse portfolio of companies:

• Dubai Holding Real Estate

• Dubai Holding Entertainment

• Dubai Holding Community Management

• Dubai Holding Land Estates

• Dubai Holding Hospitality

• Dubai Holding Investments

• Dubai Holding Asset Management

Job Overview:

Here's your chance to step into the role of Associate Director – Finance Excellence . In this position, you'll take on key responsibilities that include:

Service Delivery Oversight

• Oversee the delivery of financial services to ensure adherence to established standards and performance metrics. Continuously monitor and improve service delivery processes to enhance efficiency and effectiveness.

Stakeholder Collaboration

• Collaborate with both internal and external stakeholders to understand their needs and expectations. Facilitate coordination between departments to ensure smooth and consistent service delivery.

Quality Assurance

• Develop and implement quality assurance frameworks to ensure the accuracy and reliability of all financial services. Conduct regular audits and assessments to identify gaps and ensure full compliance with regulatory and operational standards.

Training and Development

• Design and lead training programs aimed at enhancing the competencies of the service excellence team. Promote a culture of continuous learning and professional growth within the department.

Service Capacity and Resource Management

• Effectively manage and allocate resources to ensure optimal service capacity. Regularly assess service demands and adjust staffing or support levels accordingly.

Relationship Management

• Build and maintain strong working relationships with key stakeholders including customers, regulators, and auditors. Act as the main point of contact for escalated service issues and ensure they are resolved promptly. Keep stakeholders informed about service performance and ongoing improvements.

Customer Experience & Voice of the Customer (VOC)

• Lead initiatives to enhance customer satisfaction and overall service experience. Collect and analyze customer feedback to identify key improvement areas. Establish and manage a VOC program to support ongoing service enhancement and customer-focused decision-making.

About You:

The preferred candidate for this role should possess the following experience and credentials:

• Bachelor’s degree in Finance, Business Administration, or related field

• Certifications such as Six Sigma or Lean Management (preferred)

• 7+ years in service excellence or related field

• Experience in finance or shared services environment

• Proven track record in service delivery management

• Experience in continuous improvement initiatives

• Background in quality assurance and customer experience management

• Proficient in service management tools and software

• Knowledge of service delivery methodologies and best practices

• Experience with ERP systems

• Familiar with data migration tools

About the Benefits:

At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai