Job Information

Santander US Sr. Associate, Program Management, CBB Restructuring in Dorchester, Massachusetts

Sr. Associate, Program Management, CBB Restructuring

Req ID: 2102567 Date posted 06/10/2021

The Sr. Associate, Program Manager is responsible for organizing programs and activities within Consumer & Business Banking Restructuring Office. Will be tasked with developing programs to support the organization's strategic direction, as well as creating and managing long term goals. Program Manager will also develop budgets and operating plans for programs and writing program funding proposals. Develops, edits and implements projects and programs to manage enhance or the lifecycle and operational aspects of projects (i.e., resources, scope, schedule, cost, assumptions and dependencies). Manages work streams, prepares status reports and interfaces with stakeholders to ensure strategy and execution are aligned with defined objectives. Coordinates and communicates the activities of project personnel with relevant stakeholders to ensure progress within time and budget constraints.

  • Organizing programs and activities in accordance with the strategy of Consumer & Business Banking.

  • Developing new programs to support the strategic direction of the organization.

  • Creating and managing long-term goals. Ensuring goals are met in areas including customer satisfaction, risk, compliance, and team member performance.

  • Developing a budget and operating plan for the program(s).

  • Developing an evaluation method to assess program strengths and identify areas for improvement.

  • Manage and track Key Performance Metrics that will be used as success measurement for individual projects and programs.

  • Managing a team (internal or external) with a diverse array of talents and responsibilities.

  • Implementing and managing changes and interventions to ensure project goals are achieved.

  • Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services.

  • Producing accurate and timely reporting of program status throughout its life cycle.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions.

  • Bachelor's Degree or equivalent work experience

  • Formal project management experience in a financial services environment

  • Experience with Agile Methodology preferred

  • Estimating and budgeting to ensure project costs are maintained

  • Experience with SW Project Management tool

  • Managing multi-year projects with cross- enterprise interdependencies.

  • Enabling individuals to work effectively as they plan, implement, and experience change

  • Building project planning documents

  • Engaging the support and resources of others to achieve project goals and objectives; influencing without authority

  • Developing and coaching others indirectly or directly- Coaches, reviews and delegating work to lower level professionals

  • Ability to influence others at an operational level regarding new concepts, practices and approaches.

  • Ability to influence people to get things done even when direct authority does not exist.

  • Demonstrated knowledge of project and portfolio management tools (i.e. Clarity, Visio, Excel, MS Project, PowerPoint, etc.).

  • Track record as a successful change agent.

  • Highly organized and possesses the ability to quickly adjust priorities and work in a complex environment.

  • Recognized as a project management subject matter expert.

  • Strong attention to detail and results focused approach.

  • Expertise in Technology Program/Project Management or deep technology execution experience required.

  • Excellent communication, problem-solving and decision-making skills with the ability to effectively communicate with all levels in the organization.

  • Ability to manage all aspects of multiple projects, deliverables and timelines.

  • Demonstrated ability to build strong collaborative business and technology relationships; recognizes organizational limitations and uses corporate culture and resources to eliminate barriers when possible.

  • Ability to research, interpret, and incorporate industry and other best practices into project management processes.

  • Ability to think both tactically and strategically moving through both fluidly.

  • Skilled in cross-cultural awareness, leadership, communication, influence, negotiation and conflict resolution.

  • Demonstrated experience engaging the support and resources of others to achieve project goals and objectives, influencing with and without authority.

  • Ability to understand, apply, and articulate industry project management principles, theories, and concepts.

  • Ability to identify risks and manage them, escalation when necessary.

  • Ability to think both tactically and strategically moving through both fluidly.

  • Ability to analyze project data, metrics and financials, making data-driven analytical decisions.

  • Knowledge of functional area may be required.

  • Proven experience prioritizing, budgeting, estimating, project implementation.

Primary Location: Dorchester, Massachusetts, United States

Other Locations: Massachusetts-Dorchester

Organization: Santander Bank, N.A.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

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