Job Information
ManTech VTC Technician in Doral, Florida
ManTech seeks a motivated, career and customer-oriented VTC Technician to join our team in Doral, FL .
Responsibilities include but are not limited to:
Tier I & II VTC customer support
Responding to system outages and taking appropriate action(s) to alt-route and/or use available failover/back-up capabilities to meet VTC client needs
Installing and configuring VTC applications, system software and upgrades
Conducting site surveys both remotely and on-site to determine specific requirements for new VTC system installations and/or upgrades
Conducting on-site VTC installations to include assisting with end network device configurations, equipment installations, and equipment configuration and check-out
Supporting Audio/Visual requirements for Command events and ceremonies
Minimum Qualifications:
Bachelors degree in Information Technology, or related technical field.
Masters degree is equivalent to 2 years of experience.
PhD degree is equivalent to 4 years of experience.
2+ years of experience with hands-on/practical experience in the installation, configuration, and operation of classified and unclassified VTC systems
Desired Qualifications:
Experience supporting DoD programs.
Experience in IT service management and ITIL processes.
Knowledge of ITSM tools such as ServiceNow and Jira.
Experience providing Tier I and II customer support of VTC systems
Familiarity with audio / video standards (e.g. H.323 / SIP protocols).
Clearance Requirements:
- Must have a current/active Secretclearance.
Physical Requirements:
- The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations.”
ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are a qualified individual with a disability and require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please email us at careers@mantech.com and provide your name and contact information.