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Loenbro Welder Dispatcher in Dickinson, North Dakota

Position Overview: Maintain a high level of customer service while dispatching technicians and crews to jobsites. Tracking personnel and equipment effectively and efficiently to contribute to greater productivity.

For more information about Loenbro – please visit the loenbro.com

Job Duties:

  • Schedule or dispatch workers or work crews to appropriate locations, according to customer requests, specifications, or needs.

  • Communication with technicians to schedule return services.

  • Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.

  • Monitor personnel or equipment locations and utilization to coordinate service and schedules.

  • Make sure all field personnel are dispatched efficiently and correctly.

  • Ability to analyze dispatch situations and react with prompt decisions that result in a high level of company efficiency on own with limited or no supervision.

  • Constantly monitoring the dispatch board for future situation or changes in the schedule for the day.

  • Look ahead to next day to verify all technicians have their first call scheduled and print all work orders for the following day for each technician.

  • Maintain goal board for each company with daily tracking of jobs.

  • Maintain professionalism, exercise confidentiality concerning the affairs of the business, exhibit a willingness to learn, willingness to problem solve and willingness to step in to help others, and openly and actively participate in the direction of our company.

  • Other duties as assigned.

Skills/Qualifications:

  • Knowledge of Microsoft Word, Excel, Outlook and Viewpoint software

  • High School education or equivalent

  • Minimum of 3-5 years of customer service, dispatch and/or clerical experience

  • Above average interpersonal skills and ability to deal effectively with people at all levels of the company with limited supervision or guidance

  • Effective oral and written communication skills

  • Good organizational skills and ability to prioritize work

  • Efficient with multi-line phone system

  • Ability to prioritize workflow and organize diverse material and ability to handle multiple, competing and changing priorities; ability to perform effectively without supervision and within established time limits and ongoing deadlines.

Benefits:

  • Health Insurance- 75% of the Employee portion paid

  • Health Savings Account ( HSA ) optional enrollment

  • Vacation after 1 year of employment

  • 401k after 1 year of employment with a company match up to 4%

  • Employee paid Dental and Vision Insurance

We are “Leading the Change” in the energy services industry. Our growth and successes have not changed who we are. We live our core values every day:

WE TAKE ACTION

WE DO WHAT WE SAY

WE LEAD BY EXAMPLE

WE DO THE RIGHT THING

WE PRACTICE STEWARDSHIP

  • Loenbro is an Equal Opportunity Employer.
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