Job Information
CHN Housing Partners Partner Success Coordinator DHN in Detroit, Michigan
Position Summary: The Partner Success Coordinator, DHN, will ensure alignment, collaboration, engagement and overall success of service delivery partners of the Detroit Housing Network (DHN).
The DHN is a network of high-performing HUD certified housing counseling and housing service providers in the City of Detroit dedicated to creating healthy neighborhoods and advancing racial equity in our communities by increasing housing stability and affordable homeownership for Detroit residents.
The position requires a self-starter with the ability to work both independently and collaboratively while managing multiple priorities. The ideal candidate will have a proven track record in relationship management and driving organizational change.
A comprehensive list of essential duties and responsibilities can be found below.
The rate of pay for this position is $54,200 per year, commensurate with experience ($26.05 per hour; FLSA Non-Exempt).
*Essential Duties & Responsibilities: *
- Coordination of Service Partners
- Act as the primary point of contact for all organizations providing services within the DHN system, including DHN Members and Service Partners.
- Cultivate a strong sense of teamwork across the DHN Network as partners increasingly share clients and collaborate on housing initiatives.
- Facilitate the onboarding process for new organizations and staff joining the DHN network.
- Regularly communicate DHN updates, resources, and relevant information with Members and Service Partners.
- Maintain accurate contact lists and essential data for each service provider.
- Meetings and Trainings
- Coordinate and occasionally lead meetings for DHN Members and service providers, including preparing agendas, tracking RSVPs, and managing meeting minutes.
- Assist the Trainer with delivering training sessions for service delivery partners as needed.
- Organize DHN-related events, ensuring smooth logistics and participation.
- Collaborate with the DHN Team to identify opportunities for system and process improvements, address training needs, and continuously enhance the DHN network to better support Detroiters.
- Continuous Improvement on Service Delivery
- Contribute to ongoing network improvement efforts by relaying feedback from service delivery partners regarding issues and opportunities that need attention.
- Other duties as assigned.
Perform additional tasks as required to support the overall success of the DHN
Education and/or Work Experience Requirements:
Required:
Education:
Associate degree and/or 2+ years of related work experience.
Experience:
- Minimum of 2 years' experience in relationship management, customer service, or a similar role.
- Proven ability to communicate effectively and build strong interpersonal relationships.
- Skilled in managing multiple tasks efficiently in a fast-paced, customer service environment.
- Strong decision-making skills with the ability to resolve issues independently.
- Proficient in Salesforce and Microsoft Office applications.
Demonstrated experience working with and serving diverse populations.
Skills:
Expertise in relationship management and delivering exceptional customer service.
Strong process-orientation with excellent analytical skills and attention to detail.
High level of professionalism, work ethic, and commitment to producing high-quality results.
Superior oral and written communication skills.
Exceptional organizational and time-management skills with the