Job Information
SPPlus Customer Service Representative in Detroit, Michigan
Customer Service Representative
Requisition ID 2023-38453
Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Location US-MI-DETROIT
Location Name 60160 - OVERHEAD/GARAGE OFFICE
Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Address 2 400 RENAISSANCE
Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : City DETROIT
Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : State/Province MI
Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Postal Code 48243-1502
JobLocation_Header DETROIT MI United States
Position Type (Portal Searching) Part-Time
Category (Portal Searching) Customer Service/Support Overview
SP+ is driven by Our Promise, "Making Every Moment Matter for a World on the Go." Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize each and every moment, recognizing that the time colleagues, clients and customers invest in us must always matter. Come pave the way with SP+, a company driven by its three core values: Ingenuity, Diversity and Integrity. Basic Function: Ensures highest quality customer service and assists the maintenance team with keeping all common areas by the entrances and exits clean.
Responsibilities
Assists customers in making payment to fully automated revenue control equipment Helps customers with parking services and facilitates the expedient flow of traffic through the facility Leads programs to improve client and customer satisfaction Assists in the management of the day-to-day activities of the assigned location. Monitors parkers in pay-in lanes Interacts with customers in a friendly and professional manner Provides assistance to customers that have forgotten where they parked their vehicle. Performs other necessary functions as assigned. Conducts garage and facility audits as required by management. Counts "bank" of revenue (if required) at beginning of shift to ensure starting total is correct. Makes change (if required) for customers before transactions. Quotes rates for parking services. Gives directions to customers to various locations in the city. Resolves customer complaints independently or with the aid of a supervisor. Answers telephone in a prompt and courteous manner (if required). Maintains cleanliness of facility and picks up trash in the surrounding area. Presents themselves professionally (neat appearance and in uniform) at all times while at work. Arrives to work on time for scheduled shifts. Completes any other duties that may be assigned by the supervisor.
Qualifications
Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education Required: High School Diploma or an equivalent combination of experience and education
Experience Required: Experience with automated parking access control hardw