Job Information
Rose International Call Center Representative in DES MOINES, Missouri
Date Posted:04/11/2024 Hiring Organization:Rose International Position Number:462146 Job Title:Call Center Representative Job Location:Des Moines, IA, USA, 50319 Work Model:Onsite Shift:Days Mon - Fri 8-5 Employment Type:Temp to Hire Estimated Duration (In months):4 Min Hourly Rate($):16.00 Max Hourly Rate($):16.00 Must Have Skills/Attributes:Call Center, Computer Literacy, Customer Service, Data Entry
*Only those lawfully authorized to work in the designated country associated with the position will be considered. Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a clients business needs and requirements.*
Must Have High Speed Internet with Modem for being able to work remote after training Must Have High School Diploma or GED Must be able to report onsite Must have quiet place to work free from any distractions
Answer incoming calls from consumers including the general public, prospective enrollees and people
Assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
Track and document all inquiries using the applicable systems.
Answer incoming calls from consumers and providers requesting information about the Medicaid Newborn process, Good Cause, and/or Presumptive Eligibility for children.
Complete associated tasks according to the established guidelines.
Track and document all inquiries using the applicable systems.
Meet Quality Assurance (QA) and other key performance metrics.
Facilitate the fulfillment of caller requests for materials via mail, email, or download.
Transfer/refer consumers to appropriate entities according to the established guidelines.
Escalate calls or issues to the appropriate designated staff for resolution as needed.
Facilitate translation services for non-English speaking callers according to procedures.
Attend meetings and trainings as requested and maintains Up-to-date knowledge of all programs and systems.
Benefits: For information and details on employment benefits offered with this position, please visithere{target="blank"}. Should you have any questions/concerns, please contact our HR Department via our securewebsite{target="blank"}.
California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' websitehere{target="_blank"}.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise,please contact our HR Department{target="_blank"}.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).