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Robert Half Technical Support | Help Desk Google Suite in DES MOINES, Iowa

Description This is a great job for someone who excels at coming up with creative solutions to technical issues. Robert Half is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment. If you have strong problem-solving skills and a passion for making effective change within an organization, this may be the Help Desk Analyst position for you. This Help Desk Analyst role is located in the Des Moines, Iowa area and is a long-term contract / temporary to hire opportunity.

Your responsibilities in this role

  • Provide IT assistance for operating systems, productivity software, and a variety of other software applications used internally

  • Independently investigate and implement solutions to technical issues

  • Troubleshoot recurring technical issues and suggest solutions to address the root of the problems

  • Respond and follow up on technical help tickets submitted via phone, email, and walk-ups Requirements - 1+ years of prior experience

  • Good understanding of IT support ticketing systems

  • Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity

  • Proven experience in installing and configuring operating systems, networked and local printers, and business applications

  • Working knowledge of user administration and bug fixing in a client server environment

  • Proven knowledge of Troubleshoot Hardware

  • Experience with Network Troubleshooting

  • Well-founded grasp of Troubleshoot Network

  • General familiarity with Computer Hardware

  • Earlier work involving Hardware Components

  • Hardware Troubleshooting experience

  • Google Suite experience desired

  • Wide ranging experience with Hardware and Software

  • Quality experience with hardware & software installation

  • Practical knowledge of Desktop Hardware

  • Basic Troubleshooting experience

  • Expertise in Salesforce.com

  • Familiarity with basic networking concepts

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .

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