Job Information
Robert Half Technical Support | Help Desk Google Suite in DES MOINES, Iowa
Description This is a great job for someone who excels at coming up with creative solutions to technical issues. Robert Half is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment. If you have strong problem-solving skills and a passion for making effective change within an organization, this may be the Help Desk Analyst position for you. This Help Desk Analyst role is located in the Des Moines, Iowa area and is a long-term contract / temporary to hire opportunity.
Your responsibilities in this role
Provide IT assistance for operating systems, productivity software, and a variety of other software applications used internally
Independently investigate and implement solutions to technical issues
Troubleshoot recurring technical issues and suggest solutions to address the root of the problems
Respond and follow up on technical help tickets submitted via phone, email, and walk-ups Requirements - 1+ years of prior experience
Good understanding of IT support ticketing systems
Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity
Proven experience in installing and configuring operating systems, networked and local printers, and business applications
Working knowledge of user administration and bug fixing in a client server environment
Proven knowledge of Troubleshoot Hardware
Experience with Network Troubleshooting
Well-founded grasp of Troubleshoot Network
General familiarity with Computer Hardware
Earlier work involving Hardware Components
Hardware Troubleshooting experience
Google Suite experience desired
Wide ranging experience with Hardware and Software
Quality experience with hardware & software installation
Practical knowledge of Desktop Hardware
Basic Troubleshooting experience
Expertise in Salesforce.com
Familiarity with basic networking concepts
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.
© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .