Job Information
Primary Health Care Human Resources Specialist I in Des Moines, Iowa
Are you looking for an opportunity to do amazing work helping others? You've come to the right place. Let's make a difference!
Primary Health Care (PHC) was founded in 1981 by Dr. Bery Engebretsen in Des Moines, IA. Our mission has remained unchanged since that time, to provide healthcare and supportive services to all, regardless of insurance, immigration status, or ability to pay.
Based on the needs of the communities we serve, PHC offers a spectrum of medical and dental services including family practice, behavioral health, HIV care and services, and pharmacy. PHC’s Homeless Support Services is the entry point for serving people experiencing homelessness in Polk County. Enabling services are available to help patients with benefits enrollment, case management, transportation, translation, and patient education. We currently have locations in Ames, Des Moines, & Marshalltown.
As a HR Specialist I, you will serve as the primary point of contact for existing staff needing support from the HR department. This position is responsible for supporting the benefits program, worker’s compensation, leaves of absence, COBRA, etc. Ensures employment information in the HRIS is up to date and accurate. The HR Specialist provides excellent customer service to internal and external customers, educates employees about their benefits, troubleshoots issues and collaborates with the payroll department to ensure deductions are accurate. This position supports the organizational culture by leading engagement efforts which may include, but are not limited to, the following: time and attendance, benefits, employee safety, accommodations, wellness, and employee appreciation.
What You Will Do
Educates employees on benefits by working 1:1 with employees to answer questions about benefit programs. Facilitate benefit presentations at new employee orientation. Assess applicability for qualifying life event periods. Supports the annual open enrollment period in employee education and other assigned enrollment tasks. Ensures accurate benefit deductions.
Works in close partnership with payroll to ensure timecards are completed accurately. Assists managers in resolving timecard issues. Communicates payroll related entries to the Finance team.
Monitoring and troubleshooting data transfers to external contacts for services, premiums, and plan administration. Assist with resolving enrollment issues. Reviews and processes vendor invoices promptly and accurately. Troubleshoots issues directly with the vendor when needed. Provides support for carrier changes and serves as the primary contact when establishing new carrier connections, when applicable.
Primary point of contact coordinating staff injury/illness reports and associated workers’ compensation responsibilities. Follows up with staff in a timely manner regarding event reports. Files insurance claims timely and accurately. Coordinates treatment with occupational health providers. Follows up with appropriate individuals as needed until event is closed. Documents follow up in the event reporting system. Runs reports annually on claim trends and refers information on to the HR Specialist II & Recruitment and Retention Director. Inputs applicable claims in the HRIS system for annual OSHA reporting. Refers workers compensation claims that result in missed work on to the HR Specialist II. Troubleshoots applicable billing discrepancies.
Communicates with employees on certification updates annually for intermittent leaves. Serves as a secondary point of contact for leaves of absence. Assists HR Specialist II with leaves of absences, as assigned. Coordinates leave of absence requests in accordance with applicable policies, procedures, and laws. Prepares and distributes appropriate leave paperwork. Communicates with staff regarding leave approvals and designations. Assists with disability claims. Tracks leave usage. Follows up with staff as needed until leave is closed.
Primary point of contact for HRIS maintenance. Maintains accurate records of benefit enrollment and discontinuation, leave usage, insurance claims, performance reviews etc. in the HRIS and/or paper files. Processes terminations, changes of wage, supervisor, status, etc. in the HRIS and/or paper files. Assists employees with self-service components of HRIS. Troubleshoots routine issues. Runs regular reports and creates ad hoc reports as needed. Assists with regulatory reporting and employment verifications.
Answers routine questions pertaining to human resources and benefit functions. Refers escalated questions as appropriate to the HR Specialist II and Recruitment and Retention Director. Coordinates and collects required ADA paperwork and escalates completed requests to the Recruitment and Retention Director. Conducts all work in accordance with relevant laws and regulations, and employment handbook policies.
Completes tasks, as assigned, in support of PHC’s organizational HR operations, including but not limited to, activities related to new hire and transfer paperwork, credentialing, wellness, employee engagement, training and development, and employee appreciation. Serves as back-up to the front office and HR Specialist II.
Documents, evaluates, and revises internal processes to reduce costs and increase efficiencies. Participates in department and organization process improvement activities.
Performs other duties as assigned.
Qualifications You Need to Bring
Required:
High School Diploma and 3 years of related experience in human resources or related experience; or equivalent combination of education and experience.
Proficient in use of Microsoft Office software applications with willingness and ability to learn and use computer applications.
Strong organizational and time-management skills with the ability to manage multiple priorities in a high-volume environment and consistently meet departmental work schedule as designated.
Detail oriented.
Excellent interpersonal skills with the ability to consistently interact in a calm, empathetic, professional and effective manner in all situations; ability to de-escalate tense situations.
Excellent communication skills, verbal and written.
Good problem-solving skills.
Takes initiative with ability to complete projects independently.
Preferred:
Associate’s degree in a relevant subject.
Experience in human resources and working with HRIS systems; ADP experience preferred
Experience in a community health center
SHRM or SHRM-CP certifications from the Society of Human Resource Management (SHRM)
Bilingual, verbal and written language proficiency in English & Spanish
We Take Care of Our People
Your experience and skills determine your base pay. The hiring range for this position is typically $20.58 - $25.72 per hour. Candidates with extensive work experience related to this position may be considered for additional compensation up to the pay grade maximum of $30.87 per hour. PHC also offers a comprehensive benefits package, including:
Generous PTO accrual (equal to 5 weeks at end of 1st year) plus paid holidays
License/certification fee reimbursement
Paid time off for continuing education & continuing education reimbursement
Tuition reimbursement program
401k with company match
Medical insurance
Dental insurance
Vision insurance
Life & disability insurance
Flexible spending & health savings accounts
Supplemental accident & critical illness insurance
Discounts on pet insurance
Visit https://phciowa.org/careers for a summary of PHC’s benefits.
Join the PHC Community
| PHC Talent Community (https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=1a81e9ec-0004-4bf2-aadc-f982de3a9509&ccId=19000101_000001&lang=en_US&selectedMenuKey=CurrentOpenings) | Facebook (https://www.facebook.com/primaryhealthcareiowa) | Instagram (https://www.instagram.com/phciowa/) | LinkedIn (https://www.linkedin.com/company/primary-health-care-iowa/mycompany/verification/) | TikTok (https://www.tiktok.com/@phciowa?_t=8Wy7yQMltsI&_r=1&fbclid=IwAR3eYN31kfbNlQj1vmHoMlkGwCN5oZkmlwmxOs1OSAGcM7pdbykWuiulBqs)
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